when we receive a complaint from an organization like nijc, ms. mccarthy or from other organizations we follow up with the person who has sent the complaint, we ask any questions. we open investigations. so in the first half of fiscal 2014, for example, about half of the new investigations that we opened were 71 out of the 149 we opened pertained to either ice -- pertained to ice detention. more than 20 others involved cbp ports of entry and checkpoints and unaccompanied children. we have a team of experts on contract with my office in a variety of areas including medical and mental health care, conditions of confinement, environmental health and safety, and other areas. they come with us to facilities. so our staff facilitates really their review of the medical files, they pull files. if they see a problem, they pull more files. we went to artesia, new mexico, last december and karnes in december. dealey will be the third major large new detention facility we visited. and then the experts submit reports to us, and we work with ice. we make recomm