found in the audit and nikon firmed in the testimony that is veterans are not given the opportunity to actually offer a desired date for the next appointment. they were simply told when and where to show up, and no consideration or compassion to address the very real concerns that they have, and scheduling is not the only problem delivering mental health care. even though the v.a. increased staffing by 48%, both the i.g. and nick point out it is under staffed and lacks methodology to assess the staffing needs and no supplies that just one week after this hearing v.a. announced they're hiring 1,900 additional mental health staffers. that's great. good start. man, what have we been doing up to this point? we need to do it better. we have people's lives depending on these decisions that we're making. it is a good step as i said but how long will it take to actually fill these positions and what happens to that soldier who calls as has been happening with jacob manning and others and we'll hear from community groups that are helping, tom, general tom johns, to help veterans from the confli