. >> good afternoon, supervisor, noel simmons, deputy director at the human services agency, just to round out the picture of what city act sis are doing to prepare for health care reform, i have three slides to share with you about the efforts at sha, in many other jurs dictionary, the health and human services departments are separate, of course -- combined, of course here we're separate to most folks don't understand that they have a mandated roll in implementing health care reform, we have four primary charges, the first is to conduct eligibility for medi cal and exchange tax credits, for customers who will be applying in person online by phone e-mail or fax, that's a responsibility that we have today, we'll be expanding to the new expanded eligibility and is the exchange population on october 1. secondly, to accept warm hand offs, when a client calls looking for coverage, they'll be screened by the state call center and if appears that they are likely to be medi cal eligible, those calls will be transferred to us at the county level to process those eligibility requirements. thi