norman yee who will be joining us. the remaining gaps in providing language access, consistency, quality, budgeting, since the passage of the lao5 years ago. i want to recognize (inaudible) grace lee of lan, the language access network, they provided such great feedback for us throughout this whole process, the budget and legislative office, of course, and the many departments and community representatives that provided feedback on this. so recently tagalog was certified as a language early last year, it's important we make sure we are doing our best to provide access to all our residents in the available languages. to that end we requested that the budget analyst's office conduct an analysis on language access services in our city so they will be presenting their findings very shortly. specifically we're looking at the city's work force and our resource filling access services, identifying possible efficiencies in how we provide language access and an expanded role for ocea just to summarize very quickly some of the changes we are make not guilty this legislation, no. 1, the most important part of this is we are removing the tiered system so all city departments are providing equ