chown aandf o peeps.heeo s's rgest inovid issponding t t thodsedec msming ulo ai css wth you shield northarina is dobud cuomer trust. scernibl] g h the nam >> ao ead twies om right now it has been a bumpy start for blue cross blue shield. the company is still digging out from what the ceo calls a cascade of issues. good encinia --'veening and thank you for joining us -- evening and thank you for >> he sat down and talked to us. >> well brad wilson did not shy away from the problems and told me he understands why customers are age sxri frustrated. he said they will continue to be all hands on deck till every customer is back on track. let's talk about what happened in january. blue cross, blue shield ceo makes no excuses but offers up plenty of apologies for a rocky enrollment. happened. this was an avalanche that overran us. once you get behind it takes a while to dig out. >> he said a complete recovery is still weeks away. at least more than a hundred additional staff continued to work around the clock handling a call volume that is still higher