commerce secretary bill daily and a variety of other positions at the department including a stint in ntia. she also has 17 years of experience on the staff of the united states senate. but it is most appropriate that we start today's discussion from hearing from actual consumers who will tell us their stories of the cell phone bill shock. they will each tell you a bit of their story so i'm just going to let them introduce themselves but invite them to join me. we have with us kerfye pierre a theme employee and lives in maryland, robert st. germain a retired marketing professional from dover, massachusetts and dr. alison-- alexander cullison from fairfax virginia so please join us and mr. chairman if you would as well please. thank you. thanks very much. would you like to start us off and tell us a little bit of how you experienced--. >> i was in haiti after the earthquake happened, or during the earthquake and when i finally got ahold of my my family back home here, to let them know i was okay and the rest of the family was okay i was told that rules extending to victims in haiti, i had m