not the ntire trip was best image for the white house. thank you both for being us makers." you.hank a lot of losing in baseball. to spring that goes training knows it's going to win ixties games and lose 60 games you and play the whole season. >> for over 35 years c-span is bringing public affairs from ashington directly to you putting you in the room at riefings and conferences and offering complete gavel to gavel coverage at the u.s. house. c-span created by the cable tv industry and brought to public service by your satellite provider. hd, like us on facebook and follow us on twitter. > the national governor's association ended its three day summer meeting in nashville with a session focused on jobs and economy. the featured speaker was best ceo hubert skwrolly. he's introduced by the chair of the nb a. an hour. out >> good morning everyone. verybody survive the wonderful entertainment we had last night? haslem. hat a fantastic to close off our last meeting. let's give him a round of applause. wonderful job. applause] >> i think you should sing for us. it makes you want

we're putting in place a comprehensive external audit of scheduling practices across the ntire v.h.a. system. worry building a system for measuring patient satisfaction, which i believe will be central to our measurement processes in the future. i've personally visited 10 v.a. medical centers in the last six weeks to hear directly from the field on the actions being taken to get veterans off wait list and into clinics. i leave later today for albuquerque and el paso. the inappropriate 14-day access measure has been removed from all performance plans to eliminate any motive for inappropriate scheduling practices. in the course of completing this task, over 13,000 performance plans were amended. where negligence is documented, appropriate personnel actions will be taken. this also applies to whistle blower retaliation. i'm sure we'll talk about that further. i've frozen hiring as a first step to ensure that we're all working to support those delivering care directly to veterans. v.h.a. has dispatched teams to provide direct assistance to facilities requiring the most improvement, includ