in 2015, at nyu langone medical center in new york, dr.o rodriguez agreed to perform what was then the most extensive face transplant ever. >> i'm saying, get me back as normal looking as you can. >> face is going into the other room now. >> reporter: the operation took 26 hours. this was the amazing transformation. all made possible, because of a donor. a reminder that one man's mortality is another man's miracle. so it's no wonder, as soon as bev learns about that story -- >> a face transplant. it's like something out of a movie. so you pick up this magazine, and you see the name dr. rodriguez. >> yes. >> reporter: all she can think of is what dr. rodriguez might mean for her son. >> and so i decided that i would go ahead and send an email to dr. rodriguez. >> reporter: but cam will first have to prove he wants a second chance at life. >> there was reluctance because of the concern to take away his life during a bout of depression. >> reporter: the fact that he had become this disfigured because he attempted suicide. >> correct. >> repor