>> yes, definitely, thank you, director o'riordan for the introduction. my name is sam, and good morning, commissioner mccarthy and the commissioners. it is an honor and a privilege to join the department of building inspection team. i'm humbled by being selected to work in permit services. (indiscernible) and working for world renowned cities and in the county of san francisco as part of my career. throughout my work at the building department, my focus has been around public service and permitting processes to work effectively and with the best customer service possible and the highest degree of professionalism. i understand your frustration and the frustration of the public, we are working diligently and exteditiousl expo make it more (indiscernible) for all members of the public. i have always advocated (indiscernible) for the department and have successfully implemented many improvements. with covid-19 we are facing unprecedented challenges, and the need for technology in serving the public is more critical than ever before. i look forward to serving

>> yes, definitely, thank you, director o'riordan for the introduction. my name is sam, and good morning, commissioner mccarthy and the commissioners. it is an honor and a privilege to join the department of building inspection team. i'm humbled by being selected to work in permit services. (indiscernible) and working for world renowned cities and in the county of san francisco as part of my career. throughout my work at the building department, my focus has been around public service and permitting processes to work effectively and with the best customer service possible and the highest degree of professionalism. i understand your frustration and the frustration of the public, we are working diligently and exteditiousl expo make it more (indiscernible) for all members of the public. i have always advocated (indiscernible) for the department and have successfully implemented many improvements. with covid-19 we are facing unprecedented challenges, and the need for technology in serving the public is more critical than ever before. i look forward to serving

through this year the interim director o'riordan took over the reins of d.b.i.aced of the challenge of moving to a new building. in no time we were hit with covid and that was really making it difficult to keep issuing permits on the calendar. however, thanks to the interim director o'riordan, the assistant director and everyone at d.b.i., the process continues as best as it can considering the circumstances and, yes, it has been a struggle. recently an article came out in "the chronicle" about a past member -- of not only the planning commission -- but also the building inspection commissioner that had wanted to build a gazebo in the backyard. she was claiming to get a permit from d.b.i. i'm appalled and i find it difficult to believe that she was unaware what the process was. and yet she could have built a gazebo not exceeding 100 square feet and eight feet without a permit. d.b.i. is absurd, and the permit is sending out invitations for appointments (indiscernible), however, once an application is filed it seems to languish. i don't know if it's done as a tea

through this year the interim director o'riordan took over the reins of d.b.i. faced of the challenge of moving to a new building. in no time we were hit with covid and that was really making it difficult to keep issuing permits on the calendar. however, thanks to the interim director o'riordan, the assistant director and everyone at d.b.i., the process continues as best as it can considering the circumstances and, yes, it has been a struggle. recently an article came out in "the chronicle" about a past member -- of not only the planning commission -- but also the building inspection commissioner that had wanted to build a gazebo in the backyard. she was claiming to get a permit from d.b.i. i'm appalled and i find it difficult to believe that she was unaware what the process was. and yet she could have built a gazebo not exceeding 100 square feet and eight feet without a permit. d.b.i. is absurd, and the permit is sending out invitations for appointments (indiscernible), however, once an application is filed it seems to languish. i don't know if it's done as a t