ian macrae is director of market intelligence at ofcom. how do you measure something like this? we have a panel of 150,000 people with android phones and we measure they used with an app. we measure they used with an app. we measure they used with an app. we measure the performance is delivered to them and to an extent what they are doing on their mobile phones. why do you think liverpool came top? honestly i have no idea. we looked ata number of honestly i have no idea. we looked at a number of different cities and it was quite interesting to see quite large variation. people in liverpool spend on average seven minutes per phone call and at the bottom of the table was bradford at just over three minutes. and the difference between liverpool at the top of london that came second is quite enormous. you have got the list of chatty cities and it is livable and a big spike to get to number one. —— liverpool. we had quite a big sample, 4 billion data points, and so these differences are significant. what is driving them? frankly your guess is as good as

ofcom say absolutely that they do. says one of their complaint is the only person who actually got to see the full reasoning behind the bbc‘s decision was the person who made the complaint. ofcom have asked for a coffee of the person who made —— asked for a copy. the bbc would not send that to ofcom. ofcom are saying that the bbc have to change this and be more transparent. if the bbc makes a decision like that, they have to explain what they have done. this ruling today could have quite far reaching implications. colin, a lwa ys far reaching implications. colin, always good to talk to you. thank you very much. bringing you the business news in a moment but first the headlines. american businesswoman jennfer arcuri refuses to say whether she had an affair with boris johnson when he was mayor of london. the prime minister says he will talk to the white house about withdrawing diplomatic immunity for a woman involved in a car crash in which a teenager was killed. the independent office for police conduct says police offi

tell us about the significance of what ofcom has said.e report into the investigation as to what happened on the 17th ofjuly, investigation as to what happened on the 17th of july, this investigation as to what happened on the 17th ofjuly, this is when naga munchetty and dan walker were on the brea kfast sofa munchetty and dan walker were on the breakfast sofa and were discussing donald trump and issues surrounding racism. ofcom have gone through the exchange is almost sentence by sentence and have ruled that there is nothing that they have done wrong, they have not broken any broadcasting code. what they are unhappy about is the bbc complaints procedure. they say the bbc has demonstrated a lack of transparency come about when they upheld partially the initial complaint against naga munchetty and also when lord hall, the director—general of the bbc, overturned that decision. they say, in both instances, there was a lack of transparency, something that the bbc has to be demonstrating. now the bbc has responded by saying that when they make

overall assessment from ofcom is that the programme was duly impartial. the programme, the nature of the exchange and the specific remarks, we did not decide that the discussion would have breached the due impartiality rules. neither the bbc‘s editorial complaints unit's full reasoning or the director general‘s reason for overturning the findings have been published by the bbc, ofcom says, and it says, we will be addressing the bbc‘s lack of transparency as a matter of urgency. so, more questions for the bbc from ofcom there, wanting transparency over the original decision on impartiality that was reached by the executive complaints unit, and also the director general‘s reason for overturning that. as far as the programme itself went, the original broadcast that gave rise to the complaint, ofcom says the programme was duly impartial, according to their assessment. passengers who had their thomas cook holiday cancelled will be able to apply for a refund from today. the civil aviation authority is expecting applications from around 800,000 people. it says i

the director of market intelligence at ofcom.an anywhere else across the uk? and in london they barely have time to say a word! bradford bottom of the list. so much more on the bbc business page online. this story is worth highlighting. tech giants are looking at higher tax bills under a new shake—up. this is the oecd trying to get an international tax regime in place. you're watching worklife. a reminder of our top story: tense times for global trade as the us and china meet for talks ahead of a new wave of tariffs next week iam going i am going to let you read that out. what is it? kefir, miso and kombucha — these are all fermented foods and drinks that have been around for centuries — but demand for them has spiked in recent years. you can tell that i don't consume them! the reason? well, it's supposedly packed full of gut healthy bacteria. butjust how essential are they to our overall wellbeing including mental health? well today is world mental health day and egon cossou spoke to england rugby legend jonny wilkinson who's op

ofcom said it had serious concerns about transparency in the bbc‘s complaints process. arcuri has refused to say whether she had an affair with boris johnson when he was london mayor and has denied he showed her preferential treatment. speaking on itv, in herfirst television interview about the allegations, she said the pair had bonded over their mutual love of shakespeare. the prime minister has denied breaking any code of conduct. here's our special correspondent lucy manning. i hope you are having a... just what was it about the charismatic student jennifer arcuri that attracted borisjohnson, then mayor of london, to support her technology events? i'm ready to hang out, yeah. yeah! look at that! boris is hanging out! mrjohnson‘s been accused of a conflict of interest after she got public money and was allowed on trade trips he led. you like hanging out with us, right? i do, i'm always happy to hang out at innotech. today, she had her say, although six times she refused to say if they'd had an affair. the answer that i'm going to give is now going to be weaponised aga

but ofcom said it had serious concerns about transparency in the bbc‘s complaints process.n the streets in cities around the world, at the start of two weeks of global protest. the campaign is being coordinated by extinction rebellion, and is calling for urgent government action to stop rising carbon emissions. in london there were more than 250 arrests as protestors blocked bridges and roads in the city centre. our chief environment correspondent justin rowlatt has the latest. there wasn't much the police could do as vehicles blocked key junctions and protesters swiftly chained themselves underneath. careful, mate. we're trying to shut central london to draw attention to the climate and ecological violence. go, go, go! but officers drew the line when activists tried to set up a kitchen — yep, sink and all — in the middle of trafalgar square. this was a numbers game. there were hundreds of police. there are no official numbers yet, but thousands of protesters. campsites and kitchens quickly sprang up in the heart of government. there was even an impromptu wedding on westmin

but ofcom said it had serious concerns about transparency in the bbc‘s complaints process.government action to stop rising carbon emissions. it's been coordinated by the campaign group extinction rebellion. in london there have been over 200 arrests as protestors blocked bridges and roads in the city centre, including trafalgar square. our chief environment correspondentjustin rowlatt joined the demonstrations. there wasn't much the police could do as vehicles blocked key junctions and protesters swiftly chained themselves underneath. we're trying to shut central london to draw attention to the climate and ecological violence. go, go, go! but officers drew the line when activists tried to set up a kitchen — yep, sink and all, in the middle of trafalgar square. this was a numbers game. there were hundreds of police. there are no official numbers yet, but thousands of protesters. campsites and kitchens quickly sprang up in the heart of government. there was even an impromptu wedding on westminster bridge. cheering and applause it brought parts of central london to a standstil

ofcom criticised the bbc‘s failure to publish its reasoning for both decisions and said it would be addressingprime minister urges the us to reconsider giving a diplomat‘s wife immunity, despite her being a suspect over a fatal car crash that killed 19—year—old harry dunn. the american businesswoman jennfer arcuri refuses to say whether she had an affair with borisjohnson when he was mayor of london. the police watchdog clears detectives on how they handled false claims of a paedophile ring at westminster, but there's fierce criticism of its findings. and in sport, new england head coach chris silverwood says every team has a huge potentialfor growth as he is named as the replacement for the top job. andy murray is due to the second round at the shanghai masters and says he is feeling better every week as he continues his singles comeback. and manchester united striker marcus ratchford has apologised to fans for their woeful start to the season after another defeat left them two points of the relegation zone. he tweeted that fa ns relegation zone. he tweeted that fans deserve better. i will be

they have done more fines, more a lot ofcome in now stuff is being set. facebook and others have to follow the global stuff, and therefore they do it here. australia,and and other countries that have done a a lot, so they have to follow those structures. there is all kinds of interesting stuff going on, some not great, some great. so the u.s. is quite far behind in a lot of this. even in privacy, there is a privacy bill that's going to come online in 2020 in california, the first significant privacy bill that -- it is interesting, california is setting the tone for a lot of things. andthing around employment so there is no national privacy bill, but if the government ever does anything of substance, that will lead the way, presumably, for these companies. but right now, it's coming from abroad. >> i actually think abroad is shaping policy here in the u.s. much more than the other way around. i think it used to be that there was this almost american imperialism imposing american vice on speech and other countries. it is just who writes policy? it is americ

according to ofcom, people in liverpool spend more time chatting on the mobile than those in other major first opened its doors in 1906. what about the markets? they have had those gdp numbers to digest on what is otherwise a quiet day for corporate news. pretty flat across the board. all this comes against a very quiet backdrop as well for european markets. more business news later. ellie soutter was one of britain's most talented young snowboarders, tipped for success at the beijing 2022 winter olympics. but injune last year, on her 18th birthday, ellie took her own life. her mum lorraine says despite her success, her daughter worried constantly about funding and letting other people down. on world mental health day, lorraine spoke to sally nugent about the pain of losing her daughter. what was ellie like? what was she like as a little girl? ellie was quite an independent little girl. she knew what she wanted even from an early age. you know, she had her own ambitions and her own drive. ellie died over a year ago now on her 18th birthday. what happened ? i left her a message the mornin

households now subscribe to at least one tv streaming service — that's according to the regulator ofcomers. it spent $12 billion on new content last year and is expected to spend even more this year. it successes include royal drama the crown and sci—fi series stranger things. but there's also amazon prime — that costs around the same per month — but you also get things like free delivery from its shopping website. but there are other new players too. later this year, britbox will launch — that's a joint venture between the uk's biggest broadcasters including the bbc. and there's disney+ — after buying up other firms, its service will offer tv series from abc, as well as star wars, fox, marvel and disney films and sport from espn. so a lot of interest around the appletv+ launch on friday. this may be the golden age of television but with that comes a price and after a while, once you introduce the likes of netflix, amazon, apple, disney, youtube, disney live, youtube, you step them up disney live, youtube, you step them up and we have more on the way with the british centric streaming s

we have built performance criteria into the framework and ofcom will have all the tools as a regulatorfs going up? we have found the most effective way for us to build this infrastructure. we are sharing our masts and the antenna we need to deploy the network. that is fantastic from an efficiency point of view and is also better for the environment. it means villagers can have a single mass rather than all four operators building a must. we are confident it fits into long—range planning to be able to deploy fantastic planning across —— fantastic coverage. this isn't set in stone. how soon will the deal be signed off? e—zine confident it will be, you have all agreed on the detail of it. it is a matter of crossing the is and dotting the t5. i think it will happen in the new year. good news but we can't all do the hokey coqui and post it simultaneously on the various networks at a wedding just yet. simultaneously on the various networks at a wedding just yetm that what you do? if we could, if all the networks worked. do people still do the hokey coqui? that and the birdie song. another 91

and ofcom have also published their support for the work that we have been doing.ear. this will be very welcome news to those particularly who run small businesses who don't feel they have the connectivity they need to thrive. but there will be some who worry that this will mean mobile masts going up in beautiful areas and ruining these stunning scenes and ruining these stunning scenes and they will have real objections to this. what you say to them? what we have agreed with mobile operators is to share mast coverage that will... to is to share mast coverage that will. .. to have is to share mast coverage that will... to have all four of those services in that particular area. that will not mean any new masts, we put additional antennas onto the mass that we have but we are able to use all of the infrastructure that we have already deployed. and when working with the government we have agreed to close the remaining few percentage points of coverage in what we cool total not spots. they are the parts of the country that have no coverage today. but of course we will