it's her communication to the da spin of history and forget the skills that come with it. luckily olaf krieger is here to remind us just how that works again. what's that? yes you yes. to communicate? they used to be once with bottles, rotary dials even crate. the younger generation couldn't do much with these things. to day people message, zoom and post. they use things like what's up but whatever the method of communication etiquette is important. hello? was that what he won? okay, that's not right. how should you answer the phone? smile, even though the other person can see you, it can sense your moody expression. put a smile, your voice kreger. both the worst of them will certainly for what for you. so what's important be friends play, that's the most important thing. speak clearly and slowly so that you easily understood and finally give the other person the sense that you're interested and take them seriously. and by the way, you don't always have to answer the phone, but didn't always answer either. do you do need him to duty? and now it's time for us to hang up, log off and power down.