i suggested, see if you can find a doctor who can just be the interpreter, the ombudsman for you and don't forget to ask questions when you're dealing with specialists. however gifted they may be. they welcome it. and be honest about your own condition. my team kept saying, you understated your pain. i have a high tolerance for pain. i said pain is three on the scale of ten. i had four fractures in my spine at that point. they said, we needed to know that. there are lots of dimensions to being a cancer patient. the overwhelming one is it takes over your life. >> and that -- that's what you kept saying about -- i want to go back to the fact you had jennifer to sort of manage this. how would you recommend to somebody who gets this cancer diagnosis, and they don't have your resources, how do you do it? how do you find that doctor? >> you can do it by going online now, by the way. you have to be careful you don't read everything. you have to -- the source you can trust and you can be candid with your own physician and your own health care system wherever you live in this country. but you

s for the hospital i process they're hiring i have ombudsman with the city over a year i came in january of 2014 and when i start i was told by the people that trained me that it was fine for a hire pact to sit three or four months on the desk to wait for the management and that it was in the usual it took my hire over a year but i'm now in the department that does this and everything has changed everything has changed in our department through the work of the lean processes also the work of our new manager karen hill has been outstanding and brought our team together and participated proufrl or powerful with the hospital with administration and nursing administration and the nursing manager on the ground that's where it is happening and that's why we're out there hyphen and no one has more concern especially the r.n.'s than i do i'll mention that the other job classes are equally being aggressively pursued pc and putting them not hiring process and very rapidly hire all those job classes to support everyone at the hospital. >> thank you any public comment on this item? so we'll public c

doctor or who has medical expertise, put them off to the side, and they become your interpreter, your ombudsmane. and i -- and i'm now in remission. i still have some bone damage. [ cheers and applause ] thank you. yeah, because it affects bones as well, and i had spinal damage and they had to repair that. and they didn't tell me until i came out of it. they said, "you were 5'11" going in. you're now 5'9." i lost 2 inches in height. >> jimmy: you're much shorter. yeah, yeah. significant. well, i got to say -- you have to pick up the book, because the stories you tell in here and the advice you give is fantastic advice. and as you can see, it has a a happy ending. we're happy you're here, buddy. thank you for writing it. >> thank you very much. >> jimmy: you're a good man. tom brokaw. "a lucky life interrupted" is in stores tomorrow. we'll be right back with more "tonight show", everybody. stick around. come on back. [ cheers and applause ] ♪ ♪ ♪ ♪ ♪ ♪ digiorno? or delivery? taste for yourself why the shortest distance between you and a delicious, fresh-baked pizza, is your oven. thankfully, it'

one of the areas we found interesting, and this was discovered by small business ombudsman, i don't want to get the commissioner upset since it involves his prior occupation, but we found a lot of third party labs are testing for services that are not required and so our small business ombudsman and his office provide phenomenal support and assistance working with small businesses and i encourage any members with small businesses that have issues, reach out to neil cohen of cpsc because he can work with companies to go through testing reports and find out whether or not they really need certain testing. he doesn't actually go line by line, but he says here are general guidances and questions you should be asking. he really does a phenomenal job of empowering a lot of companies. that's gone a huge way to addressing these issues. >> thank you. >> i think what you'll get is a lot of dodging tactics from the agency to try to explain why we haven't achieved much in terms of measurable outcomes and reducing cost and burden of third party testing. we have all of the resources we need and legal

one of the areas we found interesting, and this was discovered by small business ombudsman, i don't want to get commissioner mohorovic upset since it involves his prior occupation. but we found a lot of third party labs are testing for services that are not required and so our small business ombudsman and his office provide phenomenal support and assistance working with small businesses and i encourage any members with small businesses that have issues, reach out to neil cohen of cpsc because he can work with companies to go through testing reports and find out whether or not they really need certain testing. he doesn't actually go line by line, but he says here are general guidances and questions you should be asking. he really does a phenomenal job of empowering a lot of companies. i think that's gone a huge way to addressing some of these issues. >> thank you. commissioner mohorovic? >> thank you congresswoman. i think what you'll get is a lot of the dodging tactics from the agency to try to explain why we haven't achieved much in terms of measurable outcomes and reducing the cost and

. >> i think this is sort of like an ombudsman to deal with flood issues within the office and i think this is a really positive develop the and look forward to hearing how it's working and to be helpful if we can. thank you very much, chairman. >> just a couple more questions and we'll wrap up. first is the talking about the preparedness grants return on investment and really what you feel a level of preparedness is across the nation and how we measure this and how effective they are in helping improve that preparedness across the country. >> part of or report that we again struggled with early on was i can do a better job at telling you how much money had been spent and not telling what capabilities had been built. we're seeing through the threat hazard reduction and other surveys and state preparedness report that over time we're seeing the change and i can give you specific examples. the state of mississippi identified early in some of this they needed more funding for operation direction and control communications and manage disasters. with the grant funding that's matured and on

joining us is the first student loan ombudsman for the consumer financial protection bureau.s. who exactly who do you think are the worst actors in this space? >> as you said, there is more than 8 million americans in default on student loan. many of that could have been avoided. and the student loan companies who are responsible for making sure borrowers can enroll in payment programs they can actually afford may not be living up to their expectations. and this is something that's not just bad for consumers, it's bad for investors. and maybe the economy as a whole. >> before we bring in the panel are we talking about loans that were provided by the government or loans that were provided by private entities? >> so loans provided by the government, private entities, all of those loans are serviced by private companies who typically contract with investors or the federal government to collect these loans. and just like we saw in the mortgage market, some of the incentives between servicers and the owners of those loans may not be well aligned. and it's leading to unnecessary de