the ombudsman program -- we get up to 60 abuse reports a month involving resident abuse. these are the most difficult cases to handle. in addition, we are also an older americans act program to the department of aging services provides complaint monitoring and investigation. however, in california, we have an additional mandate. ombudsmen programs are also the prosecutors of abuse were victims reliant and care homes. in addition, this abuse extends beyond ombudsmen services to the behavior of health services at the golden gate bridge the center. ombudsman, in this way, are set toaps. however, in 2008, we lost our general fund dollars. we presently have 2.6 fte staff and volunteers through the nursing home. we have no abuse of investigator. happily, we work in conjunction with aps with those individuals who are being abused in the community. as a director, and alliance share of these abuses in collaboration with aps. since 2008, this ability to coordinate meetings have run against the necessity of my providing direct his work. the most difficult cases are those where famil

provision that i worked on included in the bill would make permanent the patent trademark office's ombudsman program for small businesses concerns. this program will provide support and services for independent inventors who may not have the resources to obtain legal council f guidance on obtaining a patent. this provision ensures the small guys willlways have a champion the p.t.o. to help them navigate the process. in addition, the american in-- america invents act puts an end to fee diversion, a process what has siphoned almost a million dollars in knees from the p.t. ofment. too many applications have sat untouched because the p.t.o. does not have the resources it needs to review them in a timely manner. ending fee diversion will expedite the preview andunleash the potential to create american jobs. this bill is endorsed by the u.s. chamber of commerce, the national association of manufacturers and the small usiness and entrepreneurship council. i urge my colleagues to support this jobs bill. i thank the chairman for the time. i yield back. the chair: the gentleman yields back the balance of his

provision that i worked on included in the bill would make permanent the patent trademark office's ombudsman program for small businesses concerns. this program will provide support and services for independent inventors who may not have the resources to obtain legal council for guidance on obtaining a patent. this provision ensures the small guys will always have a champion at the p.t.o. to help them navigate the process. in addition, the american in-- america invents act puts an end to fee diversion, a process what has siphoned almost a million dollars in knees from the p.t. ofment. too many applications have sat untouched because the p.t.o. does not have the resources it needs to review them in a timely manner. ending fee diversion will expedite the preview and unleash the potential to create american jobs. this bill is endorsed by the u.s. chamber of commerce, the national association of manufacturers and the small business and entrepreneurship council. i urge my colleagues to support this jobs bill. i thank the chairman for the time. i yield back. the chair: the gentleman yields back the balanc

we have an ombudsman program will keep it confidential if they don't want their names to be used to get i frankly -- we worked hard on this. i think we are not perfect. we have more banks than anybody so the challenge of getting all the communications after examiners is more pronounced for us in the sheer numbers. on the upper hand when we have received complaints we have drilled down into its sometimes examiners are being blamed for bringing the bad news and it's not always realistic about the extent of their troubles. sometimes the complaints are not coming from the community thinks but borrowers who are not able to get a loan and in the construction industry there's a lot folks that are not credit worthy anymore. so, we do try to go down and get to the truth of the matter and we've made mistakes and try to correct that, but in some of the case is this just may be a bad situation the examiners are being blamed. estimates before. mr. chairman never been going to new area, i will yield back. >> thank the ranking member. in this point i will recognize south carolina for five minutes. >>

program in san francisco. we go to all of the nursing homes, assisted living homes. at first, you within the the role of the ombudsman is tangential to family violence, but many elderly are often placed in nursing homes and assisted living facilities as a way to stabilize their care and offer a secure, protective setting. however, assisted living facilities bring another seven securities. many victims of abuse in the community are traumatized and bring those sets of unresolved emotions to the long term care settings. in these centers, they deal with behaviours in a medical way, often through on monitor use of prescription medications without the ad jump of therapy.

ombudsman at the p.t.o. to help them secure their patent rights. the p.t.o. also conducts small business outreach programs throughout the country, teaching small businesses about i.p. enforcement and how to protect their intellectual property both at home and abroad. though i do not agree with the policy outline in the second part of the study and would strongly recommend that the p.t.o. and s.b.a. determine such a program would not be established, i do support the amendment to initiate the study and hope the bulk of it will better utilize existing government resources for education and technical assistance to help small businesses with international patent protection. before i yield back the balance of my time, i hope that the authors of this amendment might be willing to reassure me and others about the intent and goals of this study. and i yield back the balance of my time. the chair: the gentleman yields back. the gentleman from michigan has 15 seconds remaining. mr. peters: i just appreciate the support for this amendment. it's an important amendment. it gives us information that we can then use to s