wayne oporto/ norfolk fire dept. c0039 3:21:24 "she remained calm, she called her father, instead of calling directly to 9-1-1 she called her father in the process called 9-1-1 and got us dispatched out there." 3:21:34 the family says rescue crews got there quickly. but had no way to get capt. wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the apartment provided for us and that didnt work on hernandez c0004 2:06:51 "he said i need you to put some pants on, go down the hallway and i need you to get on the long trip through the apartment building. down the elevator, to the door where rescue crews waited. finally bringing them in to help her grandmother. grandmother c0013 2:19:05 "i wouldnt, i wouldn't have been here." 2:19:07 a family weekend where a visit helped to save a life. you heard rescue crews say they could not get into the senior living apartments because the key they had - didn't work. we called apartment management to find out why - but the office is not staffed on weekends. w

wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the apartment provided for us daughter to walk down the hallway and use the elevator to let get rescue crews in the building. she made it and guided crews back to her grandmother. 10 on your side is working to learn why the key for first responders did not work at the senior living apartments. developing news this mexico is heading to the u-s. mexican officials launched the process to extradite joaquin guzman also know as "el chapo." guzman faces drug charges in the u-s. mexican officials also want to talk to actor sean penn and mexican soap opera star kate del castillo. the actors say they secretly met with the drug kingpin and asked him questions. the meeting eventually led to guzman's capture as officers tracked him down. it came months after guzman escaped from a maximum security prison. rolling stone published the interview over the weekend. developing news in philadelphia, tensions remain high after a new threat against police officer

wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the apartment provided for us and that didnt work on the door." 3:20:32 sarai's father called back and told his daughter to walk down the hallway and use the elevator to let get rescue crews in the building. she made it and guided crews back to her grandmother. 10 on your side is working to learn why the key for first responders did not work at the senior living after a shooting in hampton. it happened last night at the colonial landing apartments off kecoughtan road, near wythe parkway. one neighbor told 10 on your side, he hit he floor when he heard several gunshots outside his window. when he looked up the whole complex was empty. police say they found 2 men and a woman with gunshot wounds. paramedics took them to a nearby hospital. they should be okay. "george skinner/ neighbor c0022 17:20:02 "im gonna move i cant stay here. dangerous around here." 17:20:08" police have no motives or suspects at this time. call the crime line if you hav

wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the called back. jessica hernandez /mother of sarai hernandez c0004 2:06:51 "he said i need you to put some pants on, on the phone with you." 2:06:59 that's when 5 year old sarai made the long trip through the apartment building. down the elevator, to the door where rescue crews waited. finally bringing them in to help her grandmother. lonzena hankins / grandmother c0013 2:19:05 "i wouldnt, i wouldn't have been here." 2:19:07 a family weekend where a visit helped to save a apartments because the key they had - didn't work. we called apartment management to find out why - but the office is not staffed on weekends. we plan to follow up again tomorrow. police continue to look for two people responsible for an early morning armed robbery. we've learned it happened just before 1 this morning at the 7-eleven on godwin boulevard. the suspects went in the store, showed a gun and demanded money. the two ran away after getting money from the store employee. portsmouth police are looking for two suspects who rob

wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the apartment provided for us and that didnt work on the door." 3:20:32 when family and rescue crews couldn't get inside. sarai's father called her back. jessica hernandez /mother of sarai hernandez c0004 2:06:51 "he said i need elevator, but i'll stay on the phone with you." 2:06:59 following his orders, sarai by herself went all the way through the apartment building to the front door to let in rescue crews. but with out sarai, he scary thought. 2:19:05 "i wouldnt, i 2:19: you heard rescue crews say they could not get into the senior living apartments. we did call apartment management, but the office is not staffed on weekends. tomorrow. matt gregory ten on your side. have you ever wondered how your loved ones will involved in a serious accident? people in virginia now to tell your family or friends if that would ever happen. the virginia d-m-v is registering customers for ther emergency contact program -- it started this past week. you c

wayne oporto/ norfolk fire dept. c0039 3:20:27 "we used the lock box key that the apartment provided for us and that didnt work on the door." 3:20:32 sarai's father called back and told his daughter to walk down the hallway and use the elevator to let get rescue crews in the building. she made it and guided crews back to her grandmother. 10 on your side is working to learn why the key for first responders did not work at the senior living apartments. developing news this morning, the infamous drug lord recaptured in mexico is heading to the u-s. mexican officials launched the process to extradite joaquin guzman also know as "el chapo." guzman faces drug charges mexican officials also want to talk to actor sean penn and mexican soap opera star kate del castillo. the actors say they secretly met with the drug kingpin and asked him questions. the meeting eventually led to guzman's capture as officers tracked him down. it came months after guzman escaped from a maximum security prison. rolling stone published the intervi

wayne oporto/ norfolk fire dept. c0039 box key that the apartment provided for us and that didnt work on the door." 3:20:32 sarai's father called back and told his daughter to walk down the hallway and use the elevator to let get rescue crews in the building. she made it and guided crews back to her grandmother. 10 on your side is working to learn why the key for first responders did not work at the senior living apartments. developing news this morning, the infamous drug lord recaptured in mexico is heading to the u-s. mexican officials launched the process to extradite joaquin guzman also know as "el chapo." guzman faces drug charges in the u-s. mexican officials also want to talk to actor sean penn and mexican soap opera star kate del castillo. the actors say they secretly met with the drug kingpin and asked him questions. the meeting eventually led to guzman's capture as officers tracked him down. it came months after guzman escaped from a maximum security prison. rolling stone published developing news in philad