in the south tower, battalion 7 chief orio palmer took the only working elevator as high as it would f ladder 15 on a climb from the 40th floor. palmer was trying to clear a path to 619 people trapped by fire. >> ladder 7-1-5. >> reporter: this is palmer's radio transmission from the 78th floor of the south tower. he's calling the firefighters of ladder 15, who are coming up with rescue gear from a few floors below. should be able to knock it down. radio, radio that 78th floor. numerous 10-45 code 1's. >> reporter: 1045 code 1s were fatalities, more than he could count. palmer pressed toward 79, climbing at about one floor a minute. as he rose, melissa, speaking to 9-1-1 from the 83rd floor, thought she heard someone. >> wait, wait, wait. we hear voices. help! help! >> hello, ma'am? >> help! >> oh my god. >> they coming toward you. >> find if there's anybody here on the 83rd floor. >> you stay on the phone with me. >> find out if there's anyone on the 83rd floor. i heard somebody. >> reporter: we don't know what she heard. but hearing no answer to her shout, melissa doy returned to th