. >> she's used orkin for years and years and years for pest control. >> reporter: orkin hired a subcontractorwo years later, they say, the unfinished deck is worse than before. >> it just bothered me so much. we saw that "7 on your side" was coming to alameda. >> reporter: georgette heard about my live event in alameda back in may. dozens of viewers came to me with their questions and problems. find the car you want and drive it a really long time. >> i said we're going to alameda. >> reporter: they brought pictures and documents. we got to work, and we got action. >> we can now breathe a sigh of relief. i am so happy this is finally getting resolved. >> reporter: the contractor's state license board is looking into whether orkin can legally serve as a contractor, since it's licensed for pest control, not construction. orkin said the pest control license entitles it to hire a subcontractor. however, after we talked with orkin, it agreed to have the entire project redone at no cost. and to refund $23,200 to ida, telling us, we are sorry we disappointed ms. mcintyre, and have been working with

. >> she's used orkin for years and years and years for pest control. >> reporter: orkin hired a subcontractor the job. but ida and georgette say the work kept getting delayed. two years later, they say, the unfinished deck is worse than before. >> it just bothered me so much. we saw that "7 on your side" was coming to alameda. >> reporter: georgette heard about my live event in alameda back in may. dozens of viewers came to me with their questions and problems. find the car you want and drive it a really long time. >> i said we're going to alameda. >> reporter: they brought pictures and documents. we got to work, and we got action. >> we can now breathe a sigh of relief. i am so happy this is finally getting resolved. >> reporter: the contractor's state license board is looking into whether orkin can legally serve as a contractor, since it's licensed for pest control, not construction. orkin said the pest control license entitles it to hire a subcontractor. however, after we talked with orkin, it agreed to have the entire project redone at no cost. and to refund $23,200 to ida, telling us, we