>> commissioner ortiz-cartagena: deputy chief lazar, thank you for your time. they sent us a blessing because we know you are very innovative, and i know you have an open mind. i'm excited because i know things are going to get done. this is not a show and pony. you're a smart man, and i know henry and the guys over there, so i'm excited. >> this is an honor to be a part of this. thank you very much for your kind words. [inaudible] >> -- to the meeting. i'm also still trying to figure out the mic. my business is on 16th street, at the corner of 16th and valencia, and one of the things we did early on was develop a relationship with the beat officers that work our part of the mission. and it's been illuminating to really hear from them and also speak to them, specifically, brandon rock, officer paul rhodes, the folks that work 16th and valencia and mission street every day. you know, a lot of the citizens complain about what's going on in this city, and it's the small business owners that are exposed to the suffering on our streets every day, especially those wi