commissioner ortiz-cartagena. >> commissioner ortiz-cartagena: thank you for that.e things i just wanted to as we start this again, this might not have been the case when we proceed on the ground, the tone of these abatements sometimes sound puretive in nature and are [ indiscernible ] especially if english is not your first language, it really has a scary tone, even for me. and i can read english and all that and i've been around the block a couple times. i guess, we can change the model and have some empathy, we've been battered for the last two years and even if it's the same message, but if the tone comes from a place of understanding, i think that process would go a long way and because, you know, sometimes it's the business owners even if they're not responsible, and i think sometimes the communication is like, it's the small business responsibility when sometimes it's not or it's not, but, you know, perception is reality. so the tone, the atmosphere like, hey, we're not here to mess with you, we're here to actually help you, that would be the greatest take-aw

commissioner ortiz-cartagena. >> commissioner ortiz-cartagena: thank you, supervisor. thank you, ivy. i want to start off, i appreciate you mitigating as much concerns and it is a concern. times are tough right now and you know, what happened in the square with the hot dog and especially in the latino and latina communities, this is a great concern because traditionally, historically, things like this usually have an unintended consequences. technology barriers that exist and just the way this is culturally so one of the things and i am a formally convicted felon and we worked on the legislation. i wholeheartedly, you do the crime and you do the time. consequences in your actions. i just want to make sure that just down the road, we're no longer supervisors, commissioners, and the spirit and the intent of this legislation is what got him and somebody's peddling 24th and i confiscate your goods. i've got calls from my kids and nephew and it's not stolen, but i have no receipts. i can't prove ownership of that. culturally in my community, that's what we do. used stuff he

commissioner ortiz-cartagena. >> commissioner ortiz-cartagena: thank you for that. to as we start this again, this might not have been the case when we proceed on the ground, the tone of these abatements sometimes sound puretive in nature and are [ indiscernible ] especially if english is not your first language, it really has a scary tone, even for me. and i can read english and all that and i've been around the block a couple times. i guess, we can change the model and have some empathy, we've been battered for the last two years and even if it's the same message, but if the tone comes from a place of understanding, i think that process would go a long way and because, you know, sometimes it's the business owners even if they're not responsible, and i think sometimes the communication is like, it's the small business responsibility when sometimes it's not or it's not, but, you know, perception is reality. so the tone, the atmosphere like, hey, we're not here to mess with you, we're here to actually help you, that would be the greatest take-away. >> i will definite

. >> president laguana: commissioner ortiz-cartagena. >> commissioner ortiz-cartagena: thank you, president laguana. director dick-endrizzi, we can stay here all night. thank you for your mentorship, and your patience throughout the years with every single commission member you've interacted with and been on this commission. that's different personalities, different point of views, different neighborhoods and just having that passion and patience. a ton of personality. all the people you've worked with, you've made the small business community better, stronger, and that's something i'm proud to say i got to see and i got to witness firsthand and i cannot wait to work with you in other capacities in the future. maybe call you for guidance. you've always had the sense of equity even though we were getting hurt as a small business. you always take the time to see perspectives from an equitable lens. i can go on and on and i really thank you and san francisco thanks you and best of wishes to you. >> president laguana: thank you. commissioner huie. >> commissioner huie: i was really kind of nerv