workers and have them do outreach. we're putting in much more specific outcomes into the contract. we want 90% of all the clients that they encounter will engage in what we'll call a problem-solving discussion, which is trying to get people connected to one-time support, whether it's homework-bound or reconnecting people to family and friends in the neighborhood. sometimes it's mediating with a family member, et cetera. we want 80% of all the clients receiving case management services will be identified as high-priority clients in our system. we want 40% of those involved in case management and other benefits. we're putting in more service objectives than have existed in the contract before. these line up very closely to our strategic framework. >> thank you. any questions or comments from my colleagues? seeing none -- should we hear the b.l.a. first? could we have a b.l.a. report first, please. >> the proposed resolution approves the fifth amendment to the existing contract between the city and heluna health for s.f.

vision zero outreach rotates each month for farmers' markets and these are of the standard outreach andject information and boards that we have out on the tables. on the left are comics in chinese and spanish. these are for kids. we worked on developing the chinese card with chinatown cdc. on my left before i turn it over will be an update on chinese focus campaign. as part of the communications and education strategy and the action strategy is a heavy focus on equity and deeper engagement through traffic safety campaigns that speak to certain populations such as communities of concern or vulnerable populations. first is on the chinese speaking community in sf, the largest minority in the city. these are from a fair that we attended hosted by the chinese hospital in chinatown. we did outreach talking to mostly seniors and patients at the health fair. we are reaching out to cpos to set up focus groups to get a better understanding of the top traffic safety concerns and how they best receive and share information. this helped a campaign, what it looks like and the best media channels, whe

yes, outreach is intended to be part of this effort. we have to work hard to make sure there is really understanding of what we are talking about and what the right questions are to be asking. as you note, we are not yet ready to say, yes, we are doing this, but we do want to talk through and understand the trade-offs, how do you balance bigger i issue. city needs, public needs, the riding public with the individual neighborhood. that is something we want to grapple within this project. your second question -- second question towards construction mitigation, i don't know that this piece of this study at this moment in time is where we would put our focus. it is something that we do intend and recognize the need to bring into the print when we are really planning to put shovels in the ground for sure. it is hard to know the conditions and needs what they will be several years from now but something we are keeping in mind as we talk and want to make commitments around. >> i think it is not getting to the dollar signs at the mitigation is

last major outreach event in april of 2019. total, six major events, informal community events, door to door, and over 40 meetings with stakeholders. not done yet. we will keep communication open through evaluation process, so we can understand concerns and make tweaks in the field to the quick build project. the slide has a lot of text on it, but the goal is to look at the feedback for the project and ultimately gain support for the changes. the initial outreach included a survey to understand public desire for changes. received over 300 survey responses, we heard improving bicycle safety was critical to improving 5th street. and a strong desire for pedestrian safety improvements. we asked people to be specific about ranking their entired changes, understanding the street has limited horizontal real estate and cannot fit everything. protected bike lanes, and pedestrian safety improvements, and better lighting for pedestrians. during the first year outreach events, took information from the survey and other feedback to create a

we are using a coordinated outreach strategy, homeless outreach team, public health. we try our very best to get them to advance the work that the police department and public works is doing so that we can spend a couple of days for the larger encampments trying to get individuals connected to shelter prior to the police coming along. my last two slides, an example of the graph based on our data as to the decreases in citations that we have written. in august of 18, we were about eight months into hsoc come as the months went on you can see the number started to decline. same with the next slide. decriminalization of homelessness, those numbers have gone down. a little spike, in february, but they continue to go down. as we work to get folks connected with help rather than issue citations, or taking people to jail. >> can you tell us, what does this slide show? >> this slide that you see here, is a number of quality the first one was citations. these are bookings. if there's an arrest during an encampment resolution it is because an individual has an arrest warrant. a

we are -- i spoke about the early outreach plan. we are also doing extensive outreach and engagement on the c.o.p. program with community organizations that are working with our certificate of preference holders. we are really concentrating on the application process. we sent out an e-mail blast for every project that is -- that comes on-line. it is now over 45,000 people that are on this e-mail blast, people that have signed up to receive an e-mail every time there's a project that comes available. of course we're conducting the lottery process and monitoring the lottery process to make things as transparent as possible. used to be, when names come out of the barrel, we'd be there eight, ten hours. we're now -- the lottery probably takes in total about a half hour, and most of that is people signing in to say they were there, and us explaining how the lottery works, and people -- and people don't come to the lottery anymore like they used to. we used to have to rent the library downtown because we needed over 100 seats in the lotte

seven days a week. >> supervisor haney: no homeless outreach at nighttime?> we stop at 9:30 at night. >> supervisor haney: is that one of the things you might look at in terms of recommendations. i see there are recommendations in june 2020. are there a set of recommendations that will change at all how they operate now? or they're just sort of operating the same? >> they continue to operate now -- well, actually there has been many changes made significantly the pay has been increased by 13% for all workers. we've created a pathway for workers and have added a lead position that also not only provides promotion opportunities for hot team members, but also provides better super evacuat n evacuation -- supervision for the line staff. those are the two most significant changes. and then we reorganized around sort of what we're asked to do. the hot team is four different teams. you have the first responders team. the community responders we call them, that are generally responding to 311 and other complaints. you have the regular outreach team that are working

people who do the day outreach. i know participating in the census may not be somebody's number one priority when you're trying to survive in the streets , and just figure out where you are going to be, sleep or get some services. you will be survive -- surprised how many individuals once they understand how the census participation translates to funding, and decisions, and services and support for the things that are important to them. >> thank you. >> next we have sally. >> is the hot team the homeless outreach? is that what you were talking about when you say the hot team? >> we also have our own team of community ambassadors. >> was going to suggest, that the outreach team would be a good one because the disabled homeless are apparently not in the shelters. also, just as a side note, i don't know where i heard this. in texas, there is no funding for the kind of work you are doing. whereas california makes it a priority. texas has had rapid growth, i mean, all the people in texas that would be in your position ar

frustrating given years of outreach that went into the project. i understand the board can only approve or reject street changes. but it's clear political influence, and concern around the loss of parking spots did in fact water down the project. nip shall proposal, a two-way connected bicycle between amazon and seneca, and more robust bike lanes on geneva, in our eyes a good candidate for fully protected bike lanes. we are going to encourage more people to bike and make our streets more welcoming for walking and taking transit, we need to be more aggressive with design, especially in our outer neighborhoods. right after item you are set to approve yet another protected bike lane and yet the proposal for geneva, an existing bike route and jury corridor, only looks to fill a couple blocks of gap in the unprotected bike lane. it's a lost opportunity. hope the board continues to take vision 0 seriously and do it more and do it faster. thank you. >> cat carter, and -- >> cat carter, san francisco transit riders. we are happy to see a lot of the bus st

we have, based on the outreach work that we have done and we can talk a little about the outreach work later, we are starting to settle on a number of principles necessary to transform our regional transportation network. funding projects that fill in missing links to create a truly regional transportation system, but also provide, that also provides frequent and reliable service. providing freedom of access mobility in a true alternative to driving alone. this new system has to be faster than driving alone, and more reliable, which basically means it has to be out of traffic and has to be frequent. we can't be subject to the tyranny of schedules where if you happen to miss a train or a bus it means you are late to pick up your kid or pick up your mother from a doctor's appointment. solve for some of the existing barriers are barriers to taking transit. affordability with means-based and student discounts, reliability, and ability to access the system for everybody. universal access as well as access for cyclists and pedestrians and safety, access for low income communities that are so

through our partner outreach, whether it's the homeless outreach teams, elected officials, business associations, many others listed here, community organizations for individuals that are homebound, make sure everybody has as much information as they can to get to the individuals. other options are the emergency wireless alerts. that's something we'll be testing during the up coming 30th anniversary of the earthquake. and then also other emergency alerts or the outdoor public warning system. and our continued coordination with pg&e, this is not just a one-shot thing. we're participating in regular conference calls with them to make sure we're getting other information about what they're planning. and then we're also participating, along with nicole's assistance, with the california public utilities commission regulatory requirements. they have a rule-making process and we're reaching out and working with nicole to make sure we're providing the necessary information to that rule-making body. later in september, actually wednesday of next week, pg&e is going to be doing a specific workshop for san

outreach team and public health. that's where we do health fairs and where there is going to be an encampment resolution, we try to go in and offer people services initially? and if we don't provide services at the same time that the police and public works are clearing encampments. it's a separate -- it's a separate process. >> commissioner dejesus: so that is our understanding that when they actually come and clear it, there's not actually a homeless person present. go ahead. >> part of the new forms of data being developed involve some of the comments made earlier in our presentation about how officers interact with hsoc itself during their engagements, which they will call hsoc to request support when they have identified someone who wants that type of support either from h.s.h. or d.p.h., and they speak with the liaisons on-site to determine whether they can dispatch or triage something for that person immediately. deanna mentioned the process that occurs when an officer links someone to hsoc, they are addressed

i think that there could be better outreach for the meetings.he peak of the meeting i think there were 10 people in the audience. and someone spoke today they wished they'd known about the meetings a long time ago. i have been here before speaking about how to do outreach through hospitals, organizations that disabled people commonly go to. i didn't hear about these meetings for an extremely long time. many, many years. i would have loved to have known about them sooner. i spoke just a minute ago about my hearing with sfmta on friday. it was appalling. i was bullied for two-and-a-half hours for a hearing that is supposed to be half an hour. they refused to record it. they refused to allow me to record it. even just myself. and so there is no documentation of what was happening in that meeting. the hearing officer, so-called neutral officer had leading questions, informing the driver how to give their testimony. refused to let me ask the driver questions directly or the muni representative directly. i still don't have working evidence, public vid

outreach plan. with her on board, we're integrated all of the services at the hub, including bringing the reporting line of the eligibility unit from i.h.s. s. over to the hub. and we've moved the provider assistance center from across the street into the hub as well, so that both providers and clients can get services at the hub. we sphgd i figured it would be a much better use of the space and a much better experience for the clients and providers to be able to go to one place. a lot of our providers are also recipients of services. it makes sense they can go to one place where they can get information for themselves, as well as get information about -- as well as do the things they need to do to be a provider or to change their information and all of that stuff. and then we've also moved the responsibilities of the in-home supportive services care transitions program, which was initially over at the hub, over to ihss, to better stream the enrollment process for our clients. there is a lot of stuf

we are making sure that those developers are doing that outreach, the early outreach, and then -- and that's the not prop -- the nonprofits are working with housing counciling agencies. san francisco housing development corporation were brainstorming with them programs that target certificate of preference programs. they have a service savings program so they can match their savings and pay for the deposits , and we are talking about a c.o.p. club, you know, working with other certificate of preference holders and, you know, having a networking kind of thing for folks that they are talking about hosting, and then, we are also making sure that we check in with them to make sure that those programs are working. i see that my time is coming to an end here. >> i know you have to be out of here soon. i want to make sure we have time for questions and answers from the public and the commission. how about if we go to some comments from the public. are there any public speakers? >> yes, we have oscar james. >> good afternoon, again. oscar james. i was originally on the committee that created

we haven't started working into external stakeholder outreach. i would welcome suggestions on groups you think we should go out and meet with and what other stakeholders you think would provide input, because we're still working on what the external stakeholder outreach would be. so suggestions would be greatly appreciated. >> what is your timeline? >> we're hoping to have a completed draft by the end of the year. for the next few moments. >> so it's pretty quick. >> yeah, if you have information you'd like to share, that would be great. my e-mail is on the presentation. >> ms. pelzman: okay. would it be possible to provide some kind of either a guide book, or whatever manner is necessary to be an effective communication tool to our community, something which explains what our options are and how they work. so we understand what the white line means. we understand the options with the green line. i mean, i don't know if there is a place where that information is available. how to use your placard? when you can use the placard? i would request tha

or what kind of outreach is being done by sfmta. some of the, there's not enough consultation or none. in fact, we need to re-examine that by asking the question, if sfmta is the one responsible together with vallie's job as supervisor, then they are not doing their job. they are not -- they're not connecting with the community or advising them. >> moderator: thank you. thank you very much. okay. again i know or i've heard in watching, if i watch tv all the time i'd hear it constantly about uber and lyft in the city. the question is how can the board of supervisors influence the planning department and the sfmta to consider the impacts of uber, lyft and the commute buses that go through the city. and ms. brown, it's your question. >> well, we've already had those studies. we know it's a huge impact. we have around 30,000 uber drivers a day in this city. so what we have to do is we have to make sure transportation works. so when i first got into city hall, i called a hearing because muni wasn't working. you stand on carl and cole and

>> extra outreach and training for staff in a disaster situation. sometimes in that area dealing with emergency conservation programs to help clean up after a flood or debris or to rebuild the fence but those that have not been experienced with that to come in from other areas and that outreach of community organizations to sustain that outreach but through extension agents and cooperatives and other business partners to reach out and to provide it when we held that disaster in the infrastructure support program that is unique we need people with experience of possible. >> and you and i talked about communication and then talk about male was being sent to them but that doesn't work out when because the cattlemen stepped in and farm bureau. it with ways to streamline the process between usda and folks on the ground we are all sympathetic to those challenges subject to the mississippi river hard-hit those communities. >> secretary is great to have you back to the committee at usda we applaud secretary perdue and the team they put together. we apprecia

we need pilot projects to make that part of the outreach wherever that is possible. this would mean we could get crucial common sensory leaf much quicker. it would derm whatever modifications are needed. we need muni first. iit is a safety issue. if we want reliable service for paul riders. sfta needs to prioritize it on all streets. >> thank you. questions? thank you for joining us and for joining this dialogue. i have -- i heard. shelby from city college. >> that is who just spoke. >> cat spoke for thia. then i have cheryl thornton. >> good morning. i work for the department of public health. i have worked in district 10 for the department of public health for 28 years. now, i am at southeast health center. transportation barriers are sited as barriers to healthcare access. they do lay care and miss or delay medication use. these may lead to poor management of chronic illness and that is poor health outcomes. transportation is necessary for medication access particularly for those with chronic disease. chronic disease can require a limb visit and medication and acc

we've also had small group meetings and interactive outreach events. one of our small group meetings is our community advisory group. and this is a group of villages residents that have volunteered to assist tida and t.i. advisors as we prepare materials. they help us get them to say, this is clear, i don't understand this, so it gives us feedback on the materials before we put them out for general distribution. so helping with the message and clarity of materials. so far they've been successful in building rapport with members of the community. we've distributed a significant amount of information material. and we've created opportunities through workshops and one-on-one sessions to -- for residents to learn and share their input. now we kind of really need to move into this next phase where we're getting people to make a bigger commitment of time and energy in the certification process. so t.i. advisors have been trying to develop strategies to get people to take the next step. and one of the key things there is identifying what are some of the chall