alex into p.e.s. on a 5150 hold. as you know, that hold can be up to 72 hours. in this case, p.e.s. stablizes alex, and he is released within 24 hours. while he's at p.e.s., we will have social workers engaging with alex, and he will also then be referred if he's homeless to a navigation center and also plugged into outpatient services if he's needing them. everyone is referred to other services, whether it's an outpatient slot or hummingbird. p.e.s. is the largest resource for hummingbird services, so that's been a big improvement in our system to have that place that's really close by for them to go. while that person's at d.p.s., they're plugged into the whole system. i want to pause, supervisor stefani because this is an area you really wanted to focus on. i'm joined by my colleague, mark cleary, from san francisco general, who really operates the p.e.s. process. >> chair mandelman: i have a question. all right. so my question is -- i guess i have two. one is -- so the recent audit of the behavioral health services system found that 38% of folks who leave p.e.s. are leaving without a refe