screeches ] >>> and that new information today, the painful update for family and friends of the paepgsichael goldfarb joins me. we were shocked by the way the family was informed. >> text messaging to find out about something they've been through so much, some say it will be somewhat of a relief just to know but there's nothing but grief and pain right now. and united states after the twa flight 800 that crashed off long island, congress passed a law called family air disaster where it let the ntsb completely relate to families in such a different way from day one the malaysians, maybe they are not used to running an investigation. the families have been put back and forth with theory after theory and false hope after false hope. in this country it's done quite differently. >> how is it done this this country in terms of the ntsb reaching out to families immediately? >> after pan-am 103, they started to get organized and after the value jet in '96 and twa 800 in july of 1996, the families themself came to the government and said we demand to know what's going on. we cannot be treated t