back in november 2008, costa concordia struck a duck in palermo, fortunately no one was injured. in february 2010 another ship owned by the cruise company hit a pier in egypt. collision punching a six foot hole in the ship. three crew members died in that incident. >> heather: new and detailed accounts of survivors of exactly what happened aboard the costa concordia. joining us live on the phone right now from rome is one of those survivors. karen kamacho? >> thank you for interviewing me. i am here in rome at the hotel. >> heather: where were you when this incident begin to unfold? >> i was with my husband trying to celebrate, our anniversary and we were having beer at the dining room. it was the first day of the cruise. we were having dinner when my husband and we heard a big noise. then everything start falling all over the place. they were falling on us, we just went to one corner of the dining room to see what was going on. >> heather: karen, describe for me what exactly did the noise sound like and was the ship tilting to the left? >> yes, it was sounded like something crac