. >> pamela levin, deputy director of the administrative services. at the last hearing we had discussions on various topics. i hope that i address them in the memos that i sent out last week. i do not want to belabor any of these points unless you have questions. the one thing that i would like to point out to everyone is the facts that between 2008, 2009, and 2010, in terms of bodies we added 25 people. this year we are proposing, in terms of bodies, we are proposing to add 17 additional people. 13.01 fte's that translates into 17 positions. i would like to point out that of the ftp's, which again is because we cannot budget for a full year, 9.24 are clerical positions spread across the department. that was on page 2 of the of -- of the report. cuthat is actually 21% of the fte's that will be added to the budget. giving you a better idea of how the positions will be used. i am open for any questions. >> which area would be public outreach or communication bringing that up to speed on the services the department has improved on. >> the public outreac