particularly the 6 parnassus service.o assuming this, tell me how the two sort of other alternatives -- tell me how a person would be able to get to that essential medical facility is this -- facility? >> mr. kennedy, you're on mute. >> yeah, sorry. trying to find the mute button. okay, so thank you, director, for the question. so by two other alternatives, the alternatives where the 6 does not return to service, is that what you're asking? >> director hinze: yes. >> so, there is right now basically the 52 and the 66 are filling in for the 6 on that part of the route. and so i think what the caller pointed out. he was talking about his trip where he had to transfer, he took the 52 and had one options. one was going to forest hill, taking that inbound and transferring and coming outbound. you know, that's a very great point. those are the very types of comments that we're trying to get through this process. and figuring out where we made -- where we missed some of the trip patterns and where things are very important to ma