what do you say to pat mcgee? talk about specific renters. >> reporter: joan crest cited privacy concerns, even though i explained pat mcgee agreed to have her story told. crest emphasized the pass-throughs are currently allowed under san francisco law and the tenants can apply to the rent board for an exemption. >> what i can tell you is we make every effort to work with every single resident in the buildings that we own. >> they don't see the relationships, the community, the contributions these tenants have made. they see dollar signs. >> reporter: housing advocate brad hearn tells me while veritas concentrates on renovating vacant apartments to attract new clients, some long-time tenants paying below market rents feel neglected. >> we see tenants fed up, tired, exhausted and angry. >> reporter: take three examples. doris johnson is disabled, uses a walker. she says her old landlord kept the elevator running but after veritas bought the building the elevator was out 65 days in a row. >> i could not schedule any

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