what do you say to pat mcgehee? >> i can't talk about specific renters. >> reporter: she sited privacy concerns, even though i explained pat mcgehee agreed to have her had story told. pass throughs are alued and tenants can apply for a exemption. >> we make every effort to work with every resident in the buildings that we own. >> they don't see the community, the contributions these tenants have made. they see dollar signs. >> reporter: he tells me why they focus on renovating vacant apartments, tenants feel neglected. >> we see tenants tired, angry, exhausted. >> reporter: she says her old landlord kept the elevator running, but after veritas bought it building the elevator was out seven days in a row. you missed doctors appointments? >> uh-huh. >> she was trapped in her apartment for two months straight. >> it's a very unusual situation and it's a very unfortunate situation. >> reporter: they had to have customs parts made and perhaps in the future they have had replacement parts standing by for those old elevator

what do you say to pat mcgehee? can't talk about specific renters. >> reporter: she sited privacy concerns, even though i explained pat mcgehee agreed to have her had story told. pass throughs are alued and tenants can apply for a exemption. >> we make every effort to work with every resident in the buildings that we own. >> they don't see the community, the contributions these tenants have made. they see dollar signs. >> reporter: he tells me why they focus on renovating vacant apartments, tenants feel neglected. >> we see tenants tired, angry, exhausted. >> reporter: she says her old landlord kept the elevator running, but after veritas bought it building the elevator was out seven days in a row. you missed doctors appointments? >> uh-huh. >> she was trapped in her apartment for two months straight. >> it's a very unusual situation and it's a very unfortunate situation. >> reporter: they had to have customs parts made and perhaps in the future they have had replacement parts standing by for those old elevators. >>