a big thank you to chief and building inspector patrick o'reardon, i believe he's here today, and the chief inspector, acknowledging highly professional and courteous service when helping with the home alteration project. thanks out to the jack pardi of the records management division, received a letter from a customer who appreciated his knowledge and great listening skills helping research records requests. and thanks to evelyn carr of initial plan review, received a thank you letter from a customer who appreciated how well she explained the permit process while effectively getting the customer out on a timely manner. thank you for that. the department will host a free brown bag workshop on january 24, 1 week from today, on the new assembly business entrance program, we know as a.b.e. this will be held in room 201, 2001, sorry, 1600 mission street, second floor, from noon to 1:00 p.m. please go and you can log on www.sfdbi.org to reserve, limited space is rapidly filling up it's a popular program. a.b.a. affects 12,000 buildings throughout the city and to gain greater access by good