them when i met them that somebody, a friend of mine, had told me about paul already, and recently -- they've started, the ambroses have started a scholarship in public health doctors in paul's honor, and they were at the ceremony where they were giving the scholarship, and my friend penny was there, and she said she went up to sharon and said, i'm penny, i'm the penny that told laura about paul, and those are really the times that i remember the most. they are the people i remember the most, they are hard, there's no doubt about it. i mean, any tragedy's difficult and any loss is difficult, but there's something about it that is very, very moving to me still, and i think to all americans, really, when we get to hear the stories. and the other thing is how people want to tell the story. they want you to know about who they lost. they want you to know what they liked to do and how they were funny or what their personality was like, and that's both people who died on september 11th and people who've been killed in iraq and afghanistan. that's what their families want to tell george and me when we meet them. >> were