systems upgrade which left tsb on its knees started six weeks ago, yet customers like photographer paul clark. the effect has been enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there and see their savings being taken from their bank, see their life savings in some instances being taken from them. we have to resolve this. a new page ha

systems upgrade which left tsb on its knees started six weeks ago, yet customers like photographer paul clark amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then, three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, 7—0 times, the normal level of attacks we would see. he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there and see their savings being taken from their bank, see their life savings, in some instances, being taken from them. we have to resolve this. a new page has now been opened by the regulator, andrew b

systems upgrade which left tsb on its knees started six weeks ago, yet customers like photographer paul clark has been enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there, and see their savings being taken from their bank, see their life savings in some instances being taken from them. we have to resolve this. a new page has now been

systems upgrade which left tsb on its knees started six weeks ago, yet customers like photographer paul clarkeen enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there and see their savings being taken from their bank, see their life savings in some instances being taken from them. we have to resolve this. a new page has now been opened

customers like photographer paul clark, shut out of his account for long periods, in the confusion fallingraudster who stole more than £10,000. spending three days on the phone to get the money back. i have lost all confidence now that tsb have got a grip on this. i don't know the situation of my accounts, i can't get in there, i have no confidence in their ability either to answer phones, or to get my account back into a secure position. in the firing line for the failure is is the chief executive paul pester. he's directly criticised in the letter published today from the financial watchdog the fca, announcing a full investigation. the letter says, at the height of the crisis paul pester gave mps and optimistic view of services which was too positive. to customers, the bank was not open and transparent, claiming the vast majority could use their online accounts, when only half could. and there is concern about an increase in customers impacted by fraud, not all getting refunds as quickly as they are supposed to. the fca's investigation into tsb will look at why the board approved the ill

customers like photographer paul clark, shut out of his account for long periods, in the confusion fallinghat they have lost all confidence that they have got a grip. i don't know the situation with my account, i can't get in, i have no confidence in their ability to answer phones or get my account back into a secure position. in the firing line for the failures is the chief executive, paul pester. the is directly criticised in the letter published today by the financial watchdog the sca, announcing a full investigation. the letter says... it says he gave mps and optimistic view of services. the bank was not open and transparent, claiming the vast majority could use online accou nts vast majority could use online accounts when only half good and there is concern about an increase in customers impacted by ford, not getting refunds as quickly as they are supposed to. —— by fraud. the investigation into tsb will look at why the proved the upgrade and why there was no plan b. the sca has a big stick, it can impose unlimited fines on banks and on individuals and banned them from working in the

customers like photographer paul clark, shut out of his account for long periods, in the confusion falling0,000, spending three days on the phone to get the money back. i've lost all confidence now that tsb have got a grip on this. i don't know the situation of my accounts, i can't get in there. i have no confidence in their ability either to answer phones or to get my account back into a secure position. in the firing line for the failures is the chief executive, paul pester. he's directly criticised in the letter published today from the financial watchdog the fca, announcing a full investigation. the letter says at the height of the crisis, paul pester gave mps an optimistic view of services which was too positive. to customers, the bank was not open and transparent, claiming the vast majority could use their online accounts when only half could. and there's concern about an increase in customers impacted by fraud not all getting refunds as quickly as they're supposed to. the fca's investigation into tsb will look at why the board approved the ill—fated upgrade, why it was so chaotic af

customers like photographer paul clark, shut out of his account for long periods, in the confusion fallingtole more than £10,000. spending three days on the phone to get the money back. i have lost all confidence now that tsb have got a grip on this. i don't know the situation of my accounts, i can't get in there, i have no confidence in their ability either to answer phones, or to get my account back into a secure position. in the firing line for the failure is is the chief executive paul pester. he's directly criticised in the letter published today from the financial watchdog the fca, announcing a full investigation. the letter says, at the height of the crisis paul pester gave mps and optimistic view of services which was too positive. to customers, the bank was not open and transparent, claiming the vast majority could use their online accounts, when only half could. and there is concern about an increase in customers impacted by fraud, not all getting refunds as quickly as they are supposed to. the fca's investigation into tsb will look at why the board approved the ill—fated upgrade

clark! >> and who in 2016 showed kpix5's paul deanno a perfect throw. rk went public about his als diagnosis in march of last year. ater in sports >> i'm grateful to dwight clark to becoming public with his disease in the beginning. i think that dramatically raised awareness. >> dr. katherine loehmann hurd is the director of the atucsf she said clark fit the profile of an als patient. they are often male, about 56 years old, healthy and oftentimes they are pro football players. >> nfl football lawyers are four times more likely to develop als. so whether that's because of head trauma or some other environmental factor, we don't know. >> even though doctors are still trying to find out what causes als, there is hope on the horizon for new treatments. >> i think stem cells are very exciting because there's the potential to help implanting stem cells to be able to create a healthier environment so that the nerve cells don't die. >> the medication radacava was to slow the progression. clark's condition deteriorated just a they're after his announcement. >> t

. >> reporter: but to prosecutors andrew paul and jennifer clark, the real criminal in this case wasarma, who was, plain and simple, a murderer. >> the fact is that the defendant was angry and vengeful. he knew that it was a kid coming in his garage. he has his 12-gauge in his hand, and he waits. >> reporter: to counter the defense's suggestion that diren was part of some ring of thieves targeting markus kaarma, investigators tracked down the teens who had hit kaarma's garage, the ones who took the cash, credit cards and -- >> he had a bong and a jar of weed and some alcohol. >> did you know a man named diren dede? >> not personally, no. >> to the best of your knowledge, was he involved in a burglary ring? >> no. >> reporter: so did kaarma really fear for his life that night? prosecutors said ballistics told the story. the first shot to hit diren was to the back of his left arm, meaning he couldn't have been charging toward markus kaarma. >> and then he's gotta do it one more time. he's got to make that final blow. >> reporter: and the final shot was straight to the head. but prosecu

clark who was in a wheelchair at the time said, "meeting my horse for the first time. they have a way to make you forget your problems." >> let's bring in paul deanno because you spent time with dwight clark leading up to super bowl l. you really got the sense when we look back at your story that that guy was just an incredible guy. he was that down to earth and he looked so healthy then and look what happened just a short time later. >> talk to ken bastida or dennis. they've known dwight for a long time. he just lights up a room regardless of what room it is and he did exactly that at the chevron stem zone super bowl weekend, all that stuff along the embarcadero. i spent the morning with him. he made kids smile. he made adults smile and we also talked about that catch. >> reporter: dwight clark, did you have any ideas decades after the catch that you made that you would be standing in a chevron display for the super bowl talking about the science behind that catch? >> i had absolutely no clue that it was going to turn into this. i've been riding this catch for 34 years now. i just thought it was something to helped us get to the super bowl