i'm standing next to paul doherty, spokesperson for pg&e. this is the early stages. p they have on scene working shoulder to shoulder trying to mitigate this incident. we believe there was a private contractor doing fiber optic work in the street when a gas line was hit. >> thank you, chief hayes white. as the chief mentioned, we are working hand in hand, shoulder to shoulder with the fire department to make the situation safe. our crews are on site. initial reports indicate this was a third party dig-in related to a construction project, and not in any way associated with pg&e, and as i mentioned we're working diligently and safely as quickly as possible to resolve >> reporter: can you turn the gas off yet? >> reporter: what is taking you so long? >> when we have more information based on our crew's activity when can give you an activity. >> reporter: what is the protocol, how is this process working and why is it taking so long? >> as i mentioned, we'll have more information as soon as that's available. we're actively working the situation right now to get this res