the talk in the banking world has been when not if paul pester would lose hisjob. been when not if pauljob. meanwhile, been when not if paul pester would lose hisjob. meanwhile, tsb still has work to do. yesterday its customers had problems using their online accounts yet again. and simon gompertz is here. mps had called on mr pester to go — but is it all his fault, or is he an easy scapegoat? sabadell andy banks. tsb was paying hundreds of millions of pounds to use the lloyds systems. they saved a lot of that money by transferring it over to sabadell was lot of that money by transferring it over to sa badell was mac lot of that money by transferring it over to sabadell was mac systems, so pressure from there but paul pester was the hinge between the spanish bank and tsb, the uk subsidiary, and he bores in charge when the decisions were made. that is why he has, ina decisions were made. that is why he has, in a sense, had to carry the can. he always said while this crisis was unfolding that he wanted to stay in charge until their systems were up and running properly again so this decisi

paul pester will still get £i.2 affected their accounts.previous years. a £2 million bonus has already been stripped away and any further payments are on hold during the investigations into what went wrong. paul pester was the person in charge when the decision was taken to proceed with the disastrous it upgrade. he was also widely criticised for being complacent afterwards. but tsb has been adamant that he is not being given all the blame, they simply don't want someone at the helm who is distracted by investigations and the blame game. do tsb's users, like these in glasgow, think he should have gone? technically, yes, but there are other people to be blamed as well. it is theirjob to make sure things go right. the computers we re sure things go right. the computers were haywire but i think it was tight. the talk in the banking world has been when and not if paul pester would lose hisjob. meanwhile, tsb still has work to do. yesterday, is customers still have problems using their online accounts yet again. the green party has announced its

at one point, paul pester said the bank was on its knees.vice that we want to give them or they should receive from tsb. the most staggering example of a chief executive who seems unwilling to realise the scale of the problem. as the crisis went on, mps laid into him for saying tsb was running smoothly when people were still having trouble using their accounts. i think it is the right decision for paul pester to step down as chief executive of tsb. customers have been hugely inconvenienced for many weeks or even months in the way that the it changeover happened and how it affected their accounts. paul pester will still get £1.2 million of basic pay he is due for his notice period plus almost £500,000 for bonuses for previous years. a £2 million bonus connected to the upgrade has already been stripped away and any further payments are on hold during the investigations into what went wrong. paul pester was the person in charge when the decision was taken to proceed with the disastrous it upgrade. he was also widely criticised for being complac

what do you think about paul pester going? the responsibility has to be taken for all this mix—up. but i think it needs to be watered down to the lower levels because of the customer service, for different people have told me, everything is 0k, people have told me, everything is ok, and they have no sympathy in an institution like that to act, you would think, what can we do? can we do anything? i think there are deeper problems than just having the main guy go. when you say no sympathy, what reaction did you get when you were calling? they did say, we are sorry for your loss. but then they did not help me. i kept telling them, idid they did not help me. i kept telling them, i did not have access to my funds. my comment would be, how can we help you, how can we get an emergency money to you? but they did not even have a notes on my case after two hours of being on the phone and being passed to four different people. the woman said, you canjust different people. the woman said, you can just go different people. the woman said,

paul pester was the public face of the it meltdown that started in april.wo days so that it systems could be migrated from an old system, from the days when tsb was owned by lloyds bank, under a new system owned by its current parent, the spanish bank sabha dell. that went badly. people were locked out of their accounts —— sabadel. people had strange amount of money coming in or going out and branch branches could not open because their it system could not open because their it syste m ha d could not open because their it system had gone down. and paul pester was there, same problems were being fixed but at times they won. many problems persisted for several weeks. he appeared before mps and he said the underlying engine of the bank was running smoothly. well, possibly, but that didn't come across well at a time when customers we re across well at a time when customers were at their wits end is trying to get hold of their monies, pay bills and so on. he was accused of being extraordinarily complacent by mps. now four months down the line we have more it fai

tsb boss paul pester has resigned after months of it problems at the bank but he will still receive a more than £1.5 million. that's all from the bbc news at one. so, it's goodbye from me and on bbc one we nowjoin the bbc‘s news teams where you are. good afternoon. manchester united manager jose mourinho has reportedly been fined and has accepted a suspended one—year prison sentence — in connection with a claim he failed to declare around three million pounds in earnings to the spanish tax authorities. spanish media is reporting he has been fined 60% of the money involved — which equates to £1.8 million. a possible prison sentence has been averted given his acceptance of the sanction. grand slam number 21 will not happen in new york this yearfor roger federer, he's out of the us open... the five—time champion was out of form — he made 77 unforced errors on his way to the four set loss. federer struggled in the heat and said he was "happy the match was over" after playing in the "uncomfortable" conditions. we were expecting a federer/djokovic quarterfinal, but now it's millman who will

the chief executive of tsb, paul pester, has resigned with immediate effect five months after a failedlion online banking customers. mr pester will receive a pay—out of around £1.7 million. japan has been hit by the strongest typhoon in 25 years with winds of up to 135 miles an hour. more than a million people have been told to leave their homes. the typhoon struck afterjapan‘s summer of extreme weather, with flooding that killed more than 200, and the highest—ever recorded temperature. robin brant reports. screaming. japan knew that this storm was coming, but some were still caught out and had a very lucky escape from the torrent of water below. typhoonjebi is the strongest to hitjapan in 25 years. in the worst hit area, around osaka, the damage is widespread. down there, on the left, you can just about make out a runway. the rest of kansai international airport is underwater. but 3,000 passengers have nowhere to go. the bridge thatjoins the airport and the mainland has been damaged. a ship was repeatedly blown into the columns and roadway. the storm surge caused fires that destroyed

through all of this, the public face of the bank was paul pester.d to be reassuring and he kept on saying that the bank was getting on top of its problems were the evidence from consumers, customers was that it wasn't. he described the fundamental engine of the bank is running smoothly. that might have been correct in a very technical sense, but it didn't come across well at all in public relations terms. mps described him as being extraordinarily complacent. he did survive the initial period but over the past few weeks there have been more problems. the past couple of days there have been more problems at the bank and it does seem that enough is enough now, somebody has to take the blame. he has taken it and he is stepping down. thank you. public health england say a new online tool has revealed that as many as four out of five people have hearts, which are more damaged then they should be, given their age. people over 30 are being urged to use the test to check whether they're at risk of having a heart attack or stroke. they're asked questions abo

the tsb boss paul pester has resigned — after the it problems that left customers locked out of theirounts. one of the strongest typhoons to hitjapan in 25 years — has claimed several lives — and injured over 160. how old is your heart? public health england urges people to take an online test to find out — it could indicate if you're at an increased risk of a heart attack or stroke. in a moment it will be time for sportsday but first a look at what else is coming up this evening on bbc news. at seven in ‘beyond 100 days‘ katty kay and christian fraser have details of a book containing explosive revelations about president trump's inner circle. at 8:30 — we'll look at the row between the police and facebook — after the social networking site refused to hand over the password of a murder suspect. and coming up at 10:40 11:30, we'll be discussing tomorrow's headlines with the journalist daisy mcandrew and politics home editor kevin scholfield. that's all ahead on bbc news. now on bbc news it's time for sportsday. hello and welcome to sportsday — i'm holly hamilton. coming up on the prog

executive who presided over one of the most disastrous computer upgrades in british banking history, paul pestered up to two million online banking customers. the bank is still struggling with its it systems. mr pester will receive a payout of around £1.7 million. britain's third largest union, the gmb, has called for a referendum on the outcome of the brexit negotiations, saying that "false promises" had been made during the 2016 eu referendum campaign. general secretary tim roache urged labour to adopt the same policy, but he said the vote should be on the terms of exit, not on whether brexit would actually happen. the metropolitan police has confirmed it's investigating the 99th murder in london this year, after a man was found dead in a cemetery in tottenham yesterday. today, in a separate case, five teenagers were found guilty of stabbing to death a father of four injanuary this year in another part of north london. our home affairs corresponent tom symonds reports on the extensive efforts being made to reduce the violence across london. by the second week of this year, two people had alrea

executive who presided over one of the most disastrous computer upgrades in british banking history, paul pesteraffected up to 2 million online banking customers. the bank is still struggling with its it systems. mr pester will receive a payout of around £1.7 million. britain's third largest union, the gmb, has called for a referendum on the outcome of the brexit negotiations, saying that "false promises" had been made during the 2016 eu referendum campaign. general secretary tim roache urged labour to adopt the same policy, but he said the vote should be on the terms of exit, not on whether brexit would actually happen. the metropolitan police has confirmed it's investigating the 99th murder in london this year, after a man was found dead in a cemetery in tottenham yesterday. today, in a separate case, five teenagers were found guilty of stabbing to death a father of four injanuary this year in another part of north london. our home affairs correspondent tom symonds reports on the extensive efforts being made to reduce the violence across london. by the second week of this year, two people had

the chief executive of tsb, paul pester, has resigned with immediate effect five months after a failedster will receive a payout of around £1.7 million. the ticket reseller viagogo is suing musician ed sheeran‘s promoter stuart galbraith for an alleged multi—million pound fraud. it's claimed that galbraith's company kili—mijaro live, set up fake viagogo stalls at music venues where customers were told they had to buy new tickets. the move is the latest in a long running fued between artists and promoters on the one hand and ticket resellers on the other. japan has been hit by the strongest typhoon in 25 years with winds of up to 135 miles an hour. more than a million people have been told to leave their homes. the typhoon struck afterjapan‘s summer of extreme weather, with flooding that killed more than 200, and the highest—ever recorded temperature. robin brant reports. screaming. japan knew that this storm was coming, but some were still caught out and had a very lucky escape from the torrent of water below. typhoonjebi is the strongest to hitjapan in 25 years. in the worst hit area,