. >> hi good evening, my name is paula sosa, i am the latina programmer at woman, inc.. we serve people who have experience with domestic violence. in my program, in the latina program, we specifically serve spanish-speaking survivors of dv this lep work group has been a priority in our agency. we have been around the table for about 3 years meeting with the san francisco police department and i think it has been a great collaboration and we're very grateful that we have this opportunity to improve the services. i was reading the lao report and it's great achievements in the past fiscal year. i noticed that at some point the report said that due to the low number of complaints regarding language access it will appear that the procedures that are in place are adequate in meeting the needs of the lep community. and i think this could be one interpretation of why there are, there is a low number of complaints. but working on a daily basis with survivors of domestic violence whose first language is not english, i can think of many other reasons why people may not file a comp