i inistration and enabling ehalf of the national improve all irs unctions our written testimony proposes major reform for work service, payer and is the and irs hat will bring t staff.esults to recruit and irs had you provide a tax we suggest, one, grant tical s, stream lined, cri pay hiring authority and tipulating areas of expertise covered by the program. create and punned dedicating rsaining division within the i and ensures tax law and dministrative policies are incorporateupported and works into irs training practice. en for taxase the burd will not als and sufficient with you will be to an irs quick to serve the public. when taxpayers have a compliance ssue they have deserved to resolve it quickly without penalties and interest. om of irs in the ro technology. everything is possible. on the smart phone. world it we revert to a machines.res and fax abilityayers expect the securely.emotely and facilitate se to and and two, fast track creating online accounts with secure and pro bust capabilities in both directions. audits should not entail mailing large quantities of materials and on account of ommunications will serve

expanse working across the table from the irs i have seen the difficulties faced by taxpayers of all kinds from large taxpayers to small businesses to low income tax payers who need help in the when they started problem-solving daysta years ago taxpayers i organized dozens of tax professionals in los angeles and i represented taxpayers who appeared seeking a resolution of a tax issue. i've devoted a significant amount of time who can afford professional help on a pro bono basis. throughout my career i've been privileged to many professionals and hard-working irs employees and if confirmed will be honored to work beside them in earn their respect. despite the challenges it faces the irs is fortunate to have a committed workforce committed to its mission. in my career seen the impact of those challenges for stand and long waits on the telephone, inadequate it systems are significant issues of frustration for both the internal revenue service workforce as well as taxpayers. if confirmed i would hope to work with his committee to take on these and other challenges that impact taxpayers across the board. we cannot fall into apa trap of fallin --we must work t

leadership of the irs is they have the same level of security for pulling -- if you are trying to get into an account to pull information out, as they do sending information in. so, you know, tax payers who just want to send an e-mail with a picture of a document, that's necessary in exam, has to be able to in a pilot sign on to an on-line account and go through this high authentication even though they are not pulling any information or accessing their particular account. and i've tried to say to the irs, why don't we think about another level for people just sending us information, rather than that they get into our systems? >> yeah, good points. i'm going to ask senator cardin if he has some closing comments or questions because i know he has another -- >> thank you, mr. chairman. i thank all the witnesses. i think i will ask this for the record. if you could let us know -- i'm also ranking on small business. i find that irs questions are now becoming one of the top questions being asked by small businesses. in your prepared statements, and in your testimony, you've mentioned issues that would help small businesses. i would hope you would identify for me perhaps the top 1, 2, or 3