our rental from payless at laguardia airport checks out, no problem no extra fees. our second one from jfk also had no extra fees. but after we pick it up, our mechanic notices a major issue. >> this is a dangerous tire. they all are. >> reporter: all four tires are bald. and look at these holes. >> it's a blowout waiting to happen. >> reporter: we call payless, they send a tow truck for the car. >> the mechanic said it wasn't safe to drive. >> reporter: back at the office the producers get pushback. >> one mechanic said the car shouldn't be on the road. >> you have drove it. >> reporter: a manager intervenes. she gives us a full refund. the payless corporate office told us the pyre problem you describe is highly unusual, safety is the top priority, and we have followed up with a supervisor at that location. but it's the newark location where we have questions about extra fees. we go in without a reservation and ask for no extra fees. but we notice the loss damage waiver comes with the rental. >> it's mandatory? >> it comes with the total, yes. >> reporter: the cont

and the online quote for his payless rental, $217.says, payless told him he was getting a free upgrade. when he returned the car here, was shocked. the total, $528. after charges for insurance and added services. not the $217. >> believe he was told, two, three times i do not need this. >> reporter: after receiving 800 complaints on fees in the last three years, belter business bureau giving payless worst rating. >> an f rating. >> f rating they have sales practice issues, contract issues and billing issues with consumers. >> payless declined repeated interview requests in a statement saying the tire problem you described is highly unusual. safety is top priority. we followed up with the supervisor. as for the lawsuit, payless sa they can't comment on pending litigation. better business bureau, issuing a warning abut a pattern of complaints about sales practices. gio benitez, abc news. >>> thanks to gio. celebrities walking the red carpet at cannes. some nearly entirely naked. >> jillian andersen's transformation into david bowie. you

payless car rentals under fire over its fees.undreds of customers complaining they were charged for insurance and services they did not want. and what happened when our cameras went undercover. here's abc's gio benitez. >> hello. >> reporter: abc news undercover, renting cars from payless car rental. we take each car to our expert mechanic for inspection. >> this is a dangerous tire. >> reporter: payless towed the car. the manager apologizing, giving a full refund. >> that car shouldn't have even gone out. >> reporter: payless also facing questions about fees. a proposed class action lawsuit, customers claiming they were charged for services they didn't want. plaintiff richard alexander says the online quote for his payless rental -- $217. he says payless told him he was getting a free upgrade, but when he returned the car, he was shocked. the total? $528 after charges for insurance and added services, not the $217. >> i believe he was told two or three times i do not need this. >> reporter: after receiving more than 800 complain

the online quote for his payless rental, $217.says payless told him he was getting a free upgrade. but when he returned the car, he was shocked. the total, $528, after charges for insurance and added services. not the 217. >> i believe he was told two or three times, i do not need this. >> reporter: after receiving more than 800 complaints on fees in the last three years, the better business bureau giving payless the worst possible rating. >> an f rating. so, they have sales practice issues and contract issues and billing issues with consumers. >> reporter: payless declined our repeated request. the tire problem you described is highly unusual. safety is a top priority and we have followed up with the supervisor at that location. as for the lawsuit, payless said they can't comment on pending litigation. and now the better business bureau is issuing a nationwide warning about what it calls a pattern of complaints about payless sales practices. geo, abc news burl ton texas. >> thanks to geo. when we come back shrek ritz walking the

. >>> we are back with "gma investigates" payless car rental.o offer deals at major airports across the country now facing the threat of a class action lawsuit and a new alert from the better business bureau. gio benitez here to show what happened when we rented from them. >> good morning. disputed fees, unsafe car, deposits customers never got back what some claim they experienced renting with payless. armed with hidden cameras we show you what happened when we rented four separate payless cars. take a look. >> how are you? >> reporter: "gma investigates" undercover renting cars from payless which claims it can help customers find the best deals on rental cars. how did one of our rentals end up towed after our expert mechanic said it was unsafe to drive. >> i would tell you, no, you can't drive it. >> reporter: we'll come back to that. let's start with questions about fee, a big part of a proposed class action lawsuit filed after unhappy customers launched a facebook group claiming they were charged for services they say they didn't want. >> pa

that charge also appears to be optional on the payless website.urn the car, we were told it's a manager's special, and if they took off the insurance, our rate would have actually gone up. >> you take the insurance, you get a cheaper rate. if you don't your rate is three times higher. >> reporter: after receiving more than 800 complaints in the last three years, the better business bureau giving payless the worst possible rating. an "f" rating. >> an "f" rating so they have sales practice issues and contract issues and billing issues with consumers. >> reporter: today they're warning consumers nationwide and sending letters to the attorneys general in four states to urge them to investigate payless and its parent company avis. payless declined our repeated request for an interview and instead, they sent us a statement. the tire problem you described is highly unusual. safety is a top priority and we have followed up with the supervisor at that location. regarding our rentals at newark, they told us they are investigating to ensure that our employe

the better business bureau just gave "payless car rental" - an f rating. that follows more than 800 complaints over the course of three years. payless is accused of luring customers with low rates -- then hitting them with additional fees, providing unsafe cars, and failing to return deposits. there is much more coming up on good morning washington. we'll be right back.. creating jobs foreaner, reliour veterans... helping those in need save money on their energy bills. it takes 16,000 dominion energy employees doing the job. and upgrade our electric and natural gas infrastructure... creating jobs now and for the future. across virginia, we're building an economy that works for everyone and dominion energy is helping power the companies that power our economy. trees knocked down.. and roads turning to rivers. the dramatic new video just coming in. breaking overnight.. an election victory for the congressional candidate charged with assault. his apology while you were sleeping. and happening now - the holiday getaway. a live look at rehoboth beach.. seven is

. >>> payless shoes is asking a bankruptcy court for permission to close 400 more stores. that's in addition to the almost 400 stores they announced they were close when it filed for bankruptcy protection last month. payless has been trying to negotiate a lower rent for it stores but the company said some of those negotiations have been unsuccessful. four bay area stores were designated to close in april. with this new proposal, another 12 local stores may have to shut down. >>> google is taking action after 36 million android smartphones may have been infected by malware. scurti experts say 41 apps found in the google play store were involved. the malware called, judy, was created by a south korean company. once it was downloaded it would generate a high number of fake lakes on advertisements to create revenue for the creators. google play has pulled all the affected apps from the store. >>> new technology could help teachers know whether students are paying attention. the technology uses web cameras to analyze students during an online lecture and records the eye-movemen

your payless shoesource may be closing down for soon.sked for permission to close an additional 800 stores. they filed for chapter 11 bankruptcy last month. online shopping is getting more popular. consumers obtained a list of more than a dozen bay area stores expected to close. here they are. it includes the payless on market street in san francisco, three in san jose including store on tully road and redwood city and san leandro. >>> a soccer coach has been accused of molesting an 11-year-old player. police say victor juarez mo molested the 11-year-old girl while a coach in that city. police are trying to figure out if there are other victims. >>> a private funeral will be held for soundgarden singer chris cornell after investigators think that he committed suicide hours after he performed. he was one of the leading voices from seattle's grunge movement in the early 1990s. today's funeral takes place at a cemetery in hollywood. >>> a former high-ranking official will challenge his own boss in next year's election. john hirokawa served

his message to the reporter he said to have assaulted straight ahead, payless looking to close stores wants to shut down another 400 locations, on on the of the 400 it already in the process of closing. which stores may be affected. >> uber making return to austin after a year of being out of that city, how the company is making the comeback, futures showing this happening in the markets slight losses across the board, but the s&p and the nasdaq starting this day at record highs. later this morning we will get the second reading on our economic growth gdp for the first quarter. in europe to look at action there, we have mixed markets with sizable lost cac quarante france down 3/4 of 1%, in asia overnight, market already closed we have gains except nikkei in japan plus summer box office season kicking off this weekend the bay watch remove he movie we have a preview show you what we can all that so much more politics national political reporter is here, rosecliff ceo mike murphy lea gabrielle joining us. >> too long great to be here. >> a 10 minute reprieve then i give you a hard time.

. >>> your neighborhood payless may soon be closing down for good. the discount shoe chain has asked a bankruptcy court for permission to close an additional stores on top of the 400 it was going to close. it includes the one on market in san francisco and the payless in redwood city and two stores in san leandroed on punol. >>> this is the favorite with more than 40% of the vote. it includes red on the top and the front of the train, dark gray on the bottom. this is part of the modernization project. a big portion of that is electrification. the trump administration agreed to grant money to make that happen. the funding had been in jeopardy since the election. the new electric fleet are replace the current diseasele e -- diesel engines. >> big sur is a beautiful spot. getting to it has been pretty difficult. >> we made the journey today and found a town that's still open for business. >> a live look at san jose where we're keeping an eye on the holiday getaway traffic, 101 you're looking at. southbound are the slower lanes there.e.e.e. (vo) this mem

. >>> your neighborhood payless may soon be closing down for good. the discount shoe chain has asked a bankruptcy court for permission to close an additional stores on top of the 400 it was going to close. it includes the one on market in san francisco and the payless in redwood city and two stores in san leandroed on punol. >>> this is the favorite with more than 40% of the vote. it includes red on the top and the front of the train, dark gray on the bottom. this is part of the modernization project. a big portion of that is electrification. the trump administration agreed to grant money to make that happen. the funding had been in jeopardy since the election. the new electric fleet are replace the current diseasele e -- diesel engines. >> big sur is a beautiful spot. getting to it has been pretty difficult. >> we made the journey today and found a town that's still open for business. >> a live look at san jose where we're keeping an eye on the holiday getaway traffic, 101 you're looking at. southbound are the slower lanes ther did you know 90% of c

you may remember payless filed for chapter 11 bankruptcy last month saying that their stores have fallenictim to less mall traffic given the popular online shopping. there are three stores in san jose and one in redwood city and one in san francisco as well as san leandro a. >>> family members of pearl pinson are marking a painful time in their lives. it was a year ago that she was walking to school when witnesses say they saw 18-year-old fernando castro attack her and drag her away screaming. the next day, he died in a shootout with police in santa barbara. >> we don't know where he took her, what he did with her or why he took her. i mean, the question is, why? or where is she? >> i just can't imagine what this is like for them. detectives found traces of pearl's blood in the car but there's been no sign of her. >>> explosive new video of the race to repair the oroville dam before the next season. controlled blasts will take place more frequently as crews race against a november 1st deadline. the bottom of the broken spillway will be taken out and workers expect to pour the concrete fo

. >>> payless shoes is asking a bankruptcy court for permission to close down 400 more stores. that's on top of the almost 400 stores it announced it will close when it filed for bankruptcy protection last month. payless has been trying to negotiate lower rent for its stores but the company says some of those negotiations were not successful. four bay area stores were designated to close in april and with this new proposal, 12 more local stores may also shutdown. >>> google is taking action against 36 million android smart phones may have been infected by malware. scurti experts say 41 apps found in the google play store were involved in the scam. the malware called, judy, was apparently created by a south korean company. once it was downloaded it would generate a high number of fake clicks on advertisement to create revenue for the creators. google play has pulled all the affected apps from the store. >>> british airways finally back to normal today. a computer problem forced thousands of flights to be canceled over the past three days. a power surge is blamed for that. even t

it feels good to payless. chrit can happen to anyone.s a help is within reach. need to do is ask. vanessa: i was a full-blown heroin addict, selling my soul to get high. but i got help, and you can too. james: i just know i didn't want to feel that pain anymore. i got help. you can too. aj: most people think addicts are beyond help. when i see an addict, i see hope. chris christie: don't suffer. don't wait. call 844 reach nj or visit reachnj.gov. >>> live from the cbs broadcast center in philadelphia, this is cbs3 "eyewitness news" at 11:00. >> this says do not enter. you do not go out there. >> a body is recovered in a delaware two days after a 16-year-old went missing near a boat dock. now the family is warning others to stay out of the water. >>> a look at stormscan 3 shows the storms moving in for the start of the work week, we're watching the radar closely so you know when and where those storms will be starting. good evening, i'm natasha brown, thank you for joining us. the marine unit and the coast guard had been searching the water since late friday for

you've got payless and dollar express and gander mountain and sears, and that is the short list of retailerswho really struggled or closed up shop altogether. what will you do to replace those retail jobs, that have in turn replaced steel and manufacturing jobs? mayor freeman-wilson: we have seen a decline in number of our retail jobs. but we have also been recruiting light manufacturers, advance manufacturers, and that is going well. in fact, one of the other strategies we have seen success in is providing jobs to residents outside of the city, that is providing transportation to residents in other communities. we do that with ups. we are engaged in working out an arrangement with lippert components in elkhart, indiana. they need employees. we have individuals who need jobs. we have citizens who need jobs. so, we are looking to marry our citizens with jobs that may not always be in gary. soledad: the president has made it clear that he is going to roll back a lot of functions and restrictions of the e.p.a., regulations, even staffing of the e.p.a. what are your concerns with these changes t

they just gave payless car rental an f rating. that follows more than 800 complaints over the course of three years. there accused of luring customers with low rates, and hitting them with additional fees. providing unsafe cars and failing to return deposits. it is being sued. there are reports of more than 700,000 trucks involved and it comes days after fiat chrysler was sued. w tries to repair its -- as vw tries to repair its reputation. >> woman who appears to be the victim of carjacking. in one second she is filling up her car, that i can jumps into her car to take off. she jumps on the hood, and hangs on. he tries to get her off by throwing her. doesn't work. finally decides, eltek the purse, phone, -- i will take the purse, phone, and anything inside. she is left to get her car to stop as it is rolling into the street. finally she gets it to stop but admits this wasn't the smartest thing that she had done. >> glad she wasn't hurt. some video tonight, some more video. how did that happen. a cheap sticking out of the second fl

retailers filing for bankruptcy this year are highly leveraged with debt from private equity, including payless, the limited, and west seal. >> it's no different than a consumer who maxes out his credit cards. once you've maxed out your ability to borrow, your degrees of freedom if you should encounter any sort of a crisis are much fewer and more far between. >> reporter: the debt strategy works when sales are growing higher. but as sales fall, there's not enough cash to pay back what's now due. making matters worse, as retailer sales begin to fall, some private equity firms want to make sure to get their money out. so they add even more debt, requiring the retailers to pay them special dividends. >> i think what you're looking at is really death by a thousand cuts. they just have less margin for error. so any time there's a little bit of a dip in the business, they -- it gets harder to pay their interest and gets harder to satisfy the rest of their obligations. >> reporter: and now there's less time to figure it out than in the past, because of major changes to bankruptcy laws in 2005. retaile

it feels good to payless. everyday, millions of you walk through our front doors.roducing mcdonald's signature crafted recipes. sweet barbecue bacon made with crispy onions. pico guacamole made with real hass avocados. maple bacon dijon with thick-cut applewood smoked bacon. purchase any signature crafted recipe sandwich and use the mcdonald's app to get a free medium fries and soft drink. you bring your flavor to the world... we bring ours to you. bunny snacks in the house! ♪ now i gotta cut loose, footloose! ♪ introducing new blue bunny, bunny snacks. perfect size ice cream treats with layers of cold crunchy creamy flavor in every bite. ♪ everybody cuttin' footloose! ♪ they're just the kind of snack the whole family will come running for. they're so cute when they're small. blue bunny. so hoppin' good. - oh, what is wrong with these? why is this in airplane mode? [dramatic music] shut down the show now. go to bars and tone. - which is why we believe that this story may go right to the very top. - oh, crap. both: what? - sorry, guys, we're off the air. - oh, come

it feels good to payless. well start tonight with a firefighter gone missing -- we start tonight with a firefighter gone missing. d.c. police are looking for brian wood. he's 44 years old. he works for the fairfax county fire department. the last time his family saw him was exactly a week ago in northwest d.c. he was reported missing this weekend. he was last seen wearing a white tank top and blue pant. he's 5' 5 with brown hair and eyes. anyone who knows anything about him is asked to call d.c. police. >>> hate has no place in america. hate has no place on a college campus. >> was it hate that drove a university of maryland student to kill a man at random? the victim, a brave young man who wanted to serve and protect, but sadly stood no chance against a random act of violence. we're learning more about both men whose tragedy early saturday morning and tonight police identified the victim in that unprovoked fatal stabbing. he's richard collins, 23 years old. the bowie state student was just named second lieute