. >> wonderful town, wonderful peaclepl, es to gothplings to see, life is good in kalamazoo. >> tom: pamela believes part of that ability to relate to people quickly comes from growing up in kalamazoo, michigan. >> my older brother joel who grew up with me, he became a heart surgeon and taught me the expression that minor surgery is somebody else's. coming from kalamazoo, i think has improved my ability to have an inner ear that when that client discusses those issues, i know that it sounds like minor surgery to everybody else, when he's talking, but it really matters to that man, it has consumed hours of sleeping time for him. it is serious. and in kalamazoo we know to hear it that way. >> tom: newman grew up with solid middle american values. her father was a college professor and dean of the -- and her mother a high school teacher. >> we had a radio announcer who would say every day, life is good, in kalamazoo. and life was good in kalamazoo. but it was a changing environment. >> i think she really wanted to impress her father, who was a business school professor. and that created