: help me get in my dress-- chris: peggy liu says she could've used insurance after her wedding. peggy: obviously, photographer is one of the biggest and most important things for a wedding, and we found our photographer, actually, through a dear friend's referral. chris: just one big problem: the photographer she hired didn't deliver the album for two years. peggy: it just kind of dragged out for--i mean, we didn't really understand, really. chris: if peggy had wedding insurance, she might've been covered. wedsafe, a company that sells wedding insurance, says an event policy might cover things like postponement or cancellation, when events are out of your control, like a medical emergency, severe weather, or military deployment. some policies might even cover you if the bride or groom gets cold feet or if either loses their job and can no longer afford to pay for the reception. insurance can also recover money when you pay a vendor who doesn't deliver, like the $4,500 peggy paid. chris: peggy turned to us for help, and we got her $600 back. wedding insurance might have gotten mor

then-- peggy liu: i couldn't look at my butt on wedding photos without feeling that anger seething. announcer: when weddings go wrong, it can cost couples thousands. we'll show how to buy peace of mind and financial protection. here's consumer investigator chris chmura. chris: good evening, and welcome to our special. you know, we are entering our third year of "nbc bay area responds," defending consumers like you. our team works to help when you've been ripped off, ignored, or treated unfairly. more than 10,000 bay area residents have reached out to us with their consumer complaints, and we've helped viewers, like you, recover more than $1.8 million. tonight, we're sharing some of their stories and helping you be a smarter consumer to protect your family and your money.