pell grinno's daily routine. driving to and from work on the atlantic city express way. >> i've been taking it for about 30 yearsogs hundreds of miles a week and gets a discount from ez-pass for being a frequent toll user. a few months ago he noticed he was getting charged more than usual. >> i just happened to check my account. >> turns out he wasn't always getting the discounted rate. >> i found out that my transresponder wasn't always working. >> the problem dated back to last march. pell greeno uses these types of express lanes which don't alert drivers to broken trans responders. >> you just go through it. >> so pell greeno called ez-pass to complain. >> i'm definitely upset because now i'm going back seeing i have a year's woj of discounts that i didn't get. >> ez-pass sent him a new transresponder. but that wasn't good enough for pell grinno. >> that's when i decided to call channel 10. >> refunds should go back 120 days and to go back further than that is needs permission from the south jersey transportation authority to approve those refunds. after we got the involved, the additional refunds were approv