pell greeno uses these types of express lanes which don't alert drivers to broken trans responders. > through it. >> so pell greeno called ez-pass to complain. >> i'm definitely upset because now i'm going back seeing i have a year's woj of discounts that i didn't get. >> ez-pass sent him a new transresponder. but that wasn't good enough for pell grinno. >> that's when i decided to call channel 10. >> refunds should go back 120 days and to go back further than that is needs permission from the south jersey transportation authority to approve those refunds. after we got the involved, the additional refunds were approved. all $232.76. >> you did good, man. >> appreciate it. >> by the way, the typical life cycle is ten years. the point here, folks, check your ez-pass statements carefully. it's the only way to be sure you're not getting overcharged. now adding that refund to our recovery counter now stands at $427,869. >> if you have a consumer complaint for "nbc10 responds." feel out the form on nbc10.com or give us a call and we will respond to you. >> nbc10 news at 6:00 is next. >> a n