pelzman: i'm new, too. i would like to hear from you who are interested in learning more or have suggestions what we can include in content. >> mr. herman: thank you, helen. nicole? >> nicole: good afternoon, everybody. thank you for coming. thank you to everyone who is watching on sfgovtv and anyone on the bridge line. i have a number of announcements today that, due to time constraints i need to provide orally, but the events i'm talking about are all posted and about to be posted on the mod website, so we'll have them available there for now. the first announcement i'm very excited about, as of monday, this past monday, january 13, we have a new staff person in mod. i would like to welcome eman who is our new grievance referral and training coordinator. she's in the audience today, so you'll get a chance to know her also. we're extremely excited she has started with us. and we appreciate everyone's patience as we have been -- we continue to go through staffing transition and folks on leave. we have two o