. >> lieutenant gary burke supervises the segregation unit at pendleton.when an inmate acts out in general population, he's moved to seg for the safety of offenders and staff. most kids who come here are still a long way from rehabilitation and their defiance can cause added pressure for officers. >> the challenge is bring your "a" game when you come to work. bring your "a" game. >> brown, come on up. >> they look for the immediate satisfaction of lashing out and then suffer the consequences later, but they never think about that until afterwards, of course. i have to tell them all of the time, this is fast. just sit on your hands, keep your mouth quiet, keep your mouth shut and let it pass. and sometimes it gets through to them, sometimes it doesn't. >> [ bleep ]. >> i don't want the whole situation to escalate. it doesn't have to. no, it does not. >> there ain't no other choice. >> after three years behind bars, this troubled teen has ç landed in seg more than once. his appetite for mayhem and attention is a continuous struggle for staff, but now the si