. >> paul ciancia's parents live in pennsville new jersey. on friday the police chief told reporters that paul ciancia's father received disturbing text messages. the message hinted that he was thinking about suicide. neighbours from the community expressed shock. >> it's tragic. you know, who would have thought anything like this would happen to a quiet neighbourhood, people that grow up, new people and the world - in a rural community such as pennsville, a quiet community - i mean, i know the family and his parents and father. i just - my heart goes out to them. >> i'm shocked that there's anyone outside here. i would never think of anyone around here doing anything like that. no, i'm completely shocked that you are here. we heard helicopters outside, and didn't know what was going on. >> the pennsville police department said officers had no past problems with paul ciancia. neighbours said he came from a good, nice family. >> the most wanted man in pakistan now dead. eyewitness reports are coming outs about the drone strike that reportedly

it was troubling enough that pennsville police chief and family friend was called to the house. he tells abc news the text they received suggested the 23-year-old might kill himself. >> if somebody is concerned about a family member we call the local police department and we do a well being check and that's basically what we did. it came back he wasn't home. >> lapd officers went to ciancia's apartment and talked to his two roommates. they told officers that the 23-year-old had just left, but he seemed to be fine. >> he was a really nice guy. he was a bit loner, introverted, but nothing that i would ever expect him to do something like this. >> at about the same time chaos was erupting at l.a.x., the lapd was calling the chief to tell him they completed their check. they had no idea a gunman later identified as ciancia was shooting up terminal 3 at l.a.x. the fbi has since joined pennsville police at the cian cry a family hope in new jersey. >> you know this family well. you grew up with the father. what kind of people are they? >> good people. >> reporter: he was a former catho

it was troubling enough that pennsville police chief and family friend was called to the house. he tells abc news the text they received suggested the 23-year-old might kill himself. >> if somebody is concerned about a family member we call the local police department and we do a well being check and that's basically what we did. it came back he wasn't hom >> lapd officers went to ciancia's apartment and talked to his two roommates. they told officers that the 23-year-old had just left, but he seemed to be fine. >> he was a really nice guy. he was a bit loner, introverted, but nothing that i would ever expect him to do something like this. >> at about the same time chaos was erupting at l.a.x., the lapd was calling the chief to tell him they completed their check. they had no idea a gunman later identified as ciancia was shooting up terminal 3 at l.a.x. the fbi has since joined pennsville police at the cian cry a family hope in new jersey. >> you know this family well. you grew up with the father. what kind of people are they? >> good people. >> reporter: he was former catholic

pennsville police chief allen cummings, thank you so much. we appreciate your time today. >> thank you, jake. >>> so what's the next shoe to drop in the evolving story over the implementation of the affordable care act? or obama care? well, cnn has obtained notes from one week ago from the obama administration's self-labeled war room, where officials focus on implementing the law and their concern is that once the healthcare.gov website glitches are worked out, some consumers will go online and be disappointed with high prices and limited choice. according to the notes from october 28th, quote, mike described a general concern of p.m. or project management, quote, getting to the point where the website is functioning properly and individuals begin to select plans, the media attention will follow individuals to plan selection and their ultimate choices and in some cases, there will be fewer options than would be desired to promote consumer choice and an ideal shopping experience. additionally, in some cases, there will be relatively high cost

. >> paul ciancia's parents live in pennsville and the police chief said his father and other familyembers received strange text messages referring to suicide. >> it's just tragic. who would have thought anything like this would happen to their quiet neighbourhood and people that crew up and knew people in a rural community such as pennsville. it's a quiet community. i know his family, certainties, father - my heart goes out to them. >> i would never think of anyone around here doing that. i'm shocked. we heard helicopters and didn't know what was going on. >> the pennsville police station said officers had no reports of past problems with paul ciancia, and neighbours scribed the ciancias as a good, nice family. >> in iraq the security situation is growing more violent by the day. the prime minister nouri al-maliki is asking the obama administration for more help. as mike viqueira reports, nouri al-maliki did so correctly inside the white house. >> it was their first face-to-face meeting in two years as iraq faces threats and doubts over its stability. >> unfortunately al qaeda has s

it was troubling enough that pennsville police chief and family friend was called to the house. he tells abc news the text they received suggested the 23-year-old might kill himself. >> if somebody is concerned about a family member we call the local police department and we do a well being check and that's basically what we did. it came back he wasn't home. >> lapd officers went to ciancia's apartment and talked to his two roommates. they told officers that the 23-year-old had just left, but he seemed to be fine. >> he was a really nice guy. he was a bit loner, introverted, but nothing that i would ever expect him to do something like this. >> at about the same time chaos was erupting at l.a.x., the lapd was calling the chief to tell him they completed their check. they had no idea a gunman later identified as ciancia was shooting up terminal 3 at l.a.x. the fbi has since joined pennsville police at the cian cry a family hope in new jersey. >> you know this family well. you grew up with the father. what kind of people are they? >> good people. >> reporter: he was a former catho

it's in pennsville, new jersey.brother and his father. and those texts concerned them so they called police. they're described as angry rambling messages, venting about the government. his life in los angeles said general unhappiness. despite all of that, people who know paul ciancia and his family say yesterday's shooting has surprised them. >> i haven't had any personal reactions from him. but what i've seen and heard he was a normal person. everyday guy. you know, friendly. you would never -- like, even right now, i'm still trying to process did this really happen? did they get the wrong guy? because if at the told me they got the wrong guy it would make a lot more sense to me. >> and the confused gunman may have been a conspiracy theorist. officials said he had materials referencing the world world order. barbara starr is live in washington. let me ask you this, do you know anything at this point what officials are saying about this? >> well, some information is emerging joursz reporter evan perez has spoken to

that is a live shot of his father's house right now in pennsville, new jersey. we're waiting to go hear from the family. if and do we'll bring it to you live. we also obtained video from inside terminal 3 capturing the chaos. >> come on you guys. >> go go go! >> [ mute ] this is crazy, dog. >> crazy indeed. scene frommed in and outside the terminal as an ocean of air travelers fled the gunman. you can imagine being down there in that stampede. a number of people got hurt in the rush but sticking around was certainly not an option. you're going to hear from some of them tonight. a lot of eyewitnesses on the program tonight. here's what we've learned about today's murder at l.a.x. >> a major major incident working here at l.a.x. >> los angeles international airport 9:20 a.m. local time. the fbi says paul anthony ciancia 23-year-old white male enters terminal 3, pulls a rifle from a bag and opens fire. at the security checkpoint tsa officers were not armed. one was killed. >> he proceeded up into the screening area where tsa screeners are and continued shooting and

before you moved to l.a., he lived in pennsville, new jersey, and that's where we find chris lawrencehave you learned anything about ciancia's possible link to this new world order? >> reporter: we talked to several people who knew the family and asked them if there was any sort of indication that he was ever involved in any sort of radical groups or had those kind of thoughts or had expressed those feelings to anyone. couldn't find anyone who said anything like that here. in fact, that's the key part. i asked someone who knew the family last night, who were the people he kept in touch with? he had just moved to l.a. a year and a half ago, spent his whole life in this community. and the young man told me, i can't think of anyone that he was really close to. i can't think of any close friends that he had. the family, for their part, says there were no end occasions, say they didn't know he had a rifle. they're telling people -- telling police there's no history of mental health issues, or anything like that. the first indication they had that something was wrong were these angry, rambl

law enforcement officials say ciancia, originally from pennsville township, new jersey sent text messages to family members there prior to the shooting. >> the text message was just a message to the little brother and the way it was written, they had some concern about it and that's when the brought to our attention. >> reporter: a neighbor of ciancia's in california says he can't believe ciancia could be the shooter. >> from knowing this guy i can't believe that.it just doesn't make sense. >> reporter: pennsville police say ciancia had no history of violence or record of mental illness. ciancia - who was shot in the chest - remains hospitalized. cnn affiliate kcal/kcbs shot this exclusive video showing what appears to be the suspect handcuffed to a gurney arriving at ucla medical center. i'm scott thompson reporting. >> terminal 3 is now fully operperational. over eight hundred departing and seven hundred arriving flights were impacted by the shooting. today t-s-a workers are honoring the memory of that victim. officials have identified him as t-s-a officer gerardo hernandez. officials s

. >>> more breaking news from pennsville, new jersey where the shooter's father lives.he police chief talked to reporters. >> secure and go with the flow here. >> chief, you know this family well, you grew up with the father, what kind of people are they? >> good people. everybody here is good people. this is a circumstance the fbi is doing a great job and back here at pennsville, we'll do the best to help them out. >> you never had a problem with this family before? >> no. >> the chief did not say about reports the family got suicidal text messages from the killer prior to the shooting. tsa officers are not armed. the lax shooting points how vulnerable they are. airports are long to be known soft targets. joining me tom blank and mike brooks. tom, this is obviously a terrible tragedy. you say it actually could have been much worse and in many ways the security system worked. explain that. >> one of the key reforms after 9/11 was to create airport security programs under federal law and put in place a federal security director employed by tsa, often someone with a stron

the fbi has since joined pennsville police at the ciancia home in new jersey. >> chief, new this family well. what kind of people is this family? >> good people. >> he's a graduate of a delaware high school. former classmates said he kept to himself and may have been bullied. abc7 news. >> the shooting caused massive air traffic trouble across the country. hundreds of flights had to be diverted from lax. some were cancelled and some were delayed. we have more on the inconvenience for travelers. >> reporter: many of these travelers had been stuck at all day. sebastian was coming back from australia. his plane landed at 9:0030 a.m., just minutes after the shooting. >> my brother, who lives in los angeles, texted me on my phone as soon as i landed and said be careful, there's been a shooting there. >> jenne was also traveling to sfo from australia. she realized something was wrong after she got her baggage. >> the doors closed and there was a hold up at the doors. one of the police or sta said look, there's been an emergency you are staying here. you are safe. >> they kept us in a baggage

chris lawrence is in pennsville, new jersey, where the suspect is from. chris, his family members and even those who know him have been saying a little bit about him and how surprised they are about these events that unfolded yesterday. >> reporter: that's right. i mean, it came as a complete shock to a lot of people here who knew the family. but when you dig a little deeper, fred, and try to find people who were really close to paul ciancia himself, who had longtime social ties with him, it becomes very, very difficult. he grew up here. spent most of his life here. had only moved to l.a. about a year and a half ago. but i talked to one young man who knows his younger brother, who says it was very hard for him to think of even one person that he knew paul was still friends with, and kept in contact with, here in his hometown. so neighbors are very surprised by this, and inside the house, the family is obviously still trying to come to grips with what happened. >> what is the state of mind of the family members -- >> obviously, you know, they're upset. thi

. >> reporter: as the town of pennsville, new jersey, continues to ask what allegedly drove paul cianciaviolence, police chief allen cummings had no new answers tonight except what his family is going through. >> you know, they're confuse. they don't know how it happened. they don't know what caused it. >> reporter: all day, his family's neighbors were asking lots of questions. >> it's hard to believe, i guess, you know, coming from a small town like this that somebody could do something like that. >> reporter: trainer johnny crawford works at the local gym. >> nobody knew who he was. he was kind of like this mystery kid from this town. >> reporter: paul ciancia's alleged actions friday are baffling to those who did know him. a graduate of a roman catholic high school in delaware with no criminal history, the 23-year-old moved to los angeles a year and a half ago shortly after his mother died of a long-term illness. josh pagan grew up across the street from ciancia and went to school with his brother. >> when i, you know, had any interaction with him he was a friendly guy and there had t

abc news spoke with the pennsville police all.nger child got a text message from paul stating that there was a comment in there, about his well being he wanted to possibly take his own life. at that point, paul, his father. called me. i went over there and made some phone calls to lapd to get a well being check on him. >> clearly they were too late. the incident virtually shuttle down the nation's third busiest airport for most of the day. the lapd blocking off all main roads leading into l.a.x. passengers arriving to catch flights were stuck in traffic, were stuck on foot with their bags. the few passengers who landed had to hoof it half a mile to catch a ride. most of them milled at the ticket counters where it was standing room only. terminals themselves were cleared most of the day. terminal 3 is still a crime scene. but the rest are now open. when the terminals did reopen late today there was a traffic jam of incoming passengers on foot. >> i don't think we will get in. >> lugging their roller bags. today's incident is prompt

the fbi has since joined pennsville police at the ciancia home in new jersey. >> reporter: chief, you know this family well, you grew up with their family. what kind of people are they? >> good people. >> he's a graduate of a delaware high school. former classmates said he kept to himself and may have been bullied. abc7 news. >> the shooting caused massive air traffic trouble across the country. hundreds of flights had to be diverted from lax. some were cancelled and some were delayed. we have more on the inconvenience for travelers. >> reporter: just before 9:00 p.m. these weary travelers arrived at sfo. many had been stuck at lax all day. sebastian was coming back from australia. his plane landed at 9:0030 a.m., just minutes after the shooting. >> my brother, who lives in los angeles, texted me on my phone as soon as i landed and said be careful, there's been a shooting there. >> jenne was also traveling to sfo from australia. she realized something was wrong after she got her baggage. >> the doors closed and there was a hold up at the doors. one of the police or tsa said, look, the

law enforcement officials say ciancia, originally from pennsville township, new jersey sent text messagesily that he was unhappy and discouraged living in los angeles. >> the text message was just a message to the little brother and the way it was written, they had some concern about it and that's when the brought to our attention. >> reporter: pennsville police say ciancia had no history of violence or record of mental illness. i'm martha shade reporting. bellotto's he said your forecast. >> a beautiful day. warming up. 56 degrees in santa rosa. 54 and in a word. and 50s in fremont and as for the afternoon? it is going to be cooler than what we saw. breezy for this afternoon with 61 degrees in san mateo. 60s also in the north bay. and 60s for the self-bay. for this afternoon is going to be pretty chilly. 50s in oakland. livermore. and downtown san francisco will have a look a your extended forecast coming up. >> a story you'll only see on kron 4-- the owners of a senior living facility in the east bay could still face charges of elder abuse. now, one employee is speaking out on the abuse

and focused on his hometown of pennsville, new jersey. we spoke to the pennsville, police, who offered details on the young man's state of mind. turns out family members had called police yesterday, expressing concern about the young man. >> their younger child got a text message from paul. stating that -- and there were comments about his well-being. and he wanted to take his own life. at that point, paul, his father, called me. and i went over there. and i made some phone calls to lapd, to get a well-being check on him. >> reporter: law enforcement sources say the note on the scene ended with the words nwo, which is believed to stand for new world order. people associated with that way of thinking believe the government is going to resort to tyranny. authorities say they believe ciancia acted alone. but they will investigate whether he has any ties to domestic terrorists. bianna? >> clearly, a troubled young man. pierre, thank you. >>> travelers at l.a.x., are telling terrifying stories of what they saw as the shooter went on his rampag

. >>> a short time ago the police chief in pennsville, new jersey spoke out his father's home.id when the father received these text messages that was the first inkling they had of trouble. he said until then they had no idea anything was wrong or might have been leading up to what happened today. the family said they did not know he owned a firearm of any type. that's the latest information we have. that does it for this edition of "ac 360 later." thanks for watching. "unguarded with rachel nichols" starts now. >>> hi. i'm rachel nichols. welcome to "unguarded" a sports show that brings you the candid human side of some of the world's most talented human beings and explores the issues that extend off the field to

police have been at his family's home in pennsville, new jersey. according to the police chief, the suspect sent text messages to his family yesterday, ranting about the government. >> basically, the text message was just a message to the little brother and the way it was written, they had some concern about it, and that's when they brought it to our attention. >> the chief says officers informed police in los angeles, but then it was too late. >>> from the moment the first shots rang out, it was chaos at l.a.x. cnn's dan simon reports on how it all happened and the personal stories of the people who had to run for their lives. >> this is going to be a major, major incident, working here at l. l.a.x. >> reporter: los angeles international airport, 9:20 a.m. local time. the fbi says 23-year-old paul anthony ciancia enters terminal 3, pulls a rifle from a bag and opens fire. >> he proceeded up into the screening area where tsa screeners are, and continues shooting and went past the screeners back into the airport itself. >> reporter: at the security

. >>> a short time ago the police chief in pennsville, new jersey spoke out his father's home. he said when the father received these text messages that was the first inkling they had of trouble. he said until then they had no idea anything was wrong or might have been leading up to what happened today. the family said they did not know he owned a firearm of any type. that's the latest information we have. that does it for this edition of "ac 360 later." thanks for watching. "unguarded with rachel nichols" starts now. >>> hi. i'm rachel nichols. welcome to "unguarded" a sports show that brings you the candid human side of some of the world's most talented human beings and explores the issues that extend off the field to touch us all. welcome. >>> thanks for joining us. whether you're a hard core fan or just like hearing interesting things about interesting people, this is your show for compelling and unguarded interviews with some of the biggest names in sports. like jon lester. ace pitcher for the newly minted world series champion boston red sox. lester already had a champion

but also resided in pennsville, new jersey. tonight the fbi is identifying the man as paul ciancia, age 23. tonight, you can see in this video police converging on his former new jersey home. abc news spoke with the police. while police there cannot confirm that ciancia is the shooter, they offered details on the young man's state of mind. a call came in today to police from a concerned family member. >> their younger child got a text message from paul stating that there was comments in there about his well being, and he wanted to possibly take his own life. and at that point, paul, his father, called me. and i went over there, and i made phone calls to lapd to get a well being check on him. >> reporter: sources say the note recovered at the scene ended with the letters nwo. which law enforcement believes refers to new world order. at this point the fbi believes he acted alone. they will investigate whether he has any ties to domestic terrorists. david. >> attention turning to those red flags. pierre thomas, thank you. we turn

he's lived in los angeles about a year and a half, originally from pennsville new jersey. nobody yet has said that there was any signal that he was going to do this or it would happen. >> what happens next in the fbi's investigation? >> they'll go over - you know, where he lives, talking to his friends, his family, electronic communications, where he got the gun, how he got to the airport. we are told he was dropped off. probably the fbi knows who dropped him off. everything from a to b they will go over, including every shell casing, where the ammunition came from. if you think of it, they'll look into it. >> a lot of work to do and a lot of questions. >> healthcare.gov is going offline for maintenance tonight in about an hour. that's the website used to sign up for insurance under president obama's health care laup. the department of health and human services said it will be down 9 o'clock eastern to sunday night at 9. people can sign up for insurance over the phone. >> metrologist dave warren. we have a big event happening tomorrow morning. this is a past eclipse. that'

. >> the man police say was the shooter, 23-year-old paul ciancia from pennsville new jersey is in critical continue in a los angeles hospital. a law enforcement official saying paul ciancia had a note in his bag saying he wanted to kill tsa employees. >> his family called police in los angeles looking for help after receiving a message from their son saying he was going to hurt himself. >> we followed up doing a wellbeing check. he was not home. lapd advised me they'd contact us as soon as they made contact to alert the family that he was okay. i discovered from the ap that paul was the suspect. >> jonathan, we expect to hear from the federal bureau of investigation in less than an hour. they've been sparing with details over the last 24 hours. we don't know what they'll say. obviously they are investigating the background of the shooter and why this happened. >> do we have any idea of what may have motivated him to go inside the airport and inflict damage? >> he left a note in his bag talking about killing tsa agents. i think there are hints, certainly in texts that he sent to his family

this is his family home in pennsville, new jersey, not too far from philadelphia, in pennsylvania. and the cops are there talking to the family. and they're telling us now that they say the alleged shooter in the los angeles international airport shooting this morning, 23-year-old, was suicidal. that he talked to the family about suicide. that the father had tried to file a missing person's report. and that in the end he wasn't allowed to because his father -- his son was too old for that. at any rate, flights are now coming into los angeles international airport. this is flight tracker we're watching. this is a cafe specific flight in from hong kong that's being allowed to land. flipts are coming in and things are getting more back to normal in los angeles. more on the suspect, the family and the investigation as we female narrator: the mattress price wars are ending soon the mattress price wars are ending soon at sleep train. we've challenged the manufacturers to offer even lower prices. now it's posturepedic versus beautyrest with big savings of up to $400 off. serta icomfort an

chris lawrence is in pennsville where the suspect's family lives. so, chris, what has been going on outside the home? >> reporter: well, fred, the police have been posted outside the home since yesterday. the family was inside since then talking with officers. a lot of confusion over why this happened. probably asking a lot of the same questions about what, if any, signals were there. the police are telling -- or i should say, the family is telling police they didn't see any. they say they did not know that paul ciancia had a rifle. they say there was no history of mental illness. they say paul was back here over the summer for a wedding, and at that time, everything seemed relatively normal. i talked to a friend of his who said he doesn't remember any sort of radical thoughts or ideas, anything like that, hearing anything like that expressed. the family says the first sort of indication they got that something was wrong were these text messages that he started sending to his brother. >> basically the text message was to the little brother, and the

he grew up in pennsville, new jersey and recently moved to l.a. he is 23. he attended an all-boys catholic high school in wilmington, delaware between 2009 and 2008 and obtained ocho motorcycle mechanic certificate. his father owns a repair shop and he was unemployed. his mother died back in 2009 after battling multiple score row sis. >> he's the first line of officer to die in the line of duty. he joined in 2010 and leaves behind a grieving wife and two children. >> he was a wonderful husband, father, brother, son and friend. he would have been 40 next year. i'm fully devastated. we are all heart broken and we'll miss him dearly. >> two other tsa officers were shot in friday's rampage, as well. they survived. >>> airports in and around new york are stepping up security following the deadly shooting at lax. new york's port authority tells cnn it increased at jfk, laguardia and new york airports and local check points, as well. a spokesperson says this should not affect flight operations but passengers be sure to check with your airline for any delays just t

police in pennsville, new jersey said he sent his brother a text message early friday in which he said alive much longer. police have questioned members of his family in new jersey. ciancia's father said he talked to his son last week, who complained about the state of the economy. he did not have a job. he's been living in los angeles for about a year. he got his driver's license nine months ago. boat state and local officials say they have no trouble from paul ciancia. they're at a loss to explain why a 23-year-old who apparently didn't fly much would be so angry at the tsa, alex. >> is this going to change tsa policy? it's my understanding the agents are not armed. >> they're not armed. we haven't heard from tsa about that. i doubt that it will. in most airports there are armed tsa. they come in close contact with members of the public. they don't want to have that image of somebody who is scary and potentially a threat. they don't have that kind of training as well. they've obviously been aware of this threat from the beginning. but i heard no discussion that they should change the

standing outside of his dad's home in pennsville. the police have been here for most of the night now. the police chief is actually inside that house, still speaking with the family. we know he grew up in this area. neighbors say it was a very close knit family. the police chief says they had no problems with this family whatsoever. in fact, the neighbor says that his dad was a well-respected member of the community, a business owner. his son paul worked for his father for several years before heading out west to live in los angeles so seems like have arnormal life from everything we're learning here but the police chief also said and told some local reporters that he had received indications from paul ciancia's father that he might try to harm himself and contacted counter participants in the los angeles police department. we're trying to verify details with the police now but seems like the police were trying to give a heads up to the lapd 679 piers? >> i think cnn learned in the last few minutes, actually, we believe there were te

this is his family home in pennsville, new jersey, not too far from philadelphia in pennsylvania.toia. the family. they're telling us now that they say paul ciancia, the allegedhot shooter in the lax shooting thio morning, 23-year-old, was suicidal, that he talked to the family about suicide, that theau father had tried to file a f missing person's report and in the end he wasn't allowed to because his son was too old ford that. flights are now coming into los angeles international airport. this is flight tracker we're watching. this is a pacific flight from hong kong allowed to land. things are getting more back top normal in los angeles. m more on the suspect, the familyo investigation as get it from the fox news desk.us from the fox news desk.us "the five" continues right afted this with amazing rewards. with the spark cascard from capital one, i get 2% cash back on ery purchase, every day. i break my back around here. finally soone's recognizing me with unlimited rewards! meetings start at 11, cindy. [ male announcer get the spark business card from capital one. choose 2% cash

standing outside of his dad's home in pennsville. the police have been here for most of the night now. the police chief is actually inside that house, still speaking with the family. we know he grew up in this area. neighbors say it was a very close knit family. the police chief says they had no problems with this family whatsoever. in fact, the neighbor says that his dad was a well-respected member of the community, a business owner. his son paul worked for his father for several years before heading out west to live in los angeles so seems like have arnormal life from everything we're learning here but the police chief also said and told some local reporters that he had received indications from paul ciancia's father that he might try to harm himself and contacted counter participants in the los angeles police department. we're trying to verify details with the police now but seems like the police were trying to give a heads up to the lapd 679 piers? >> i think cnn learned in the last few minutes, actually, we believe there were te

moments ago, the attorney for alleged gunman paul ciancia and his family commented on the case from pennsvillee most americans, are shocked and numbed by the tragic events of last friday. we acknowledge the need to understand what happened and why it happened. to that end, we as the seansah family have fully cooperated with the fbi and other law enforcement agencies over the last several days. it's most port for us as a family to express our deep and sincere sympathy to the hernandez family. >> meanwhile, the woman who knows the alleged gunman and his three room mates is sharing details about ciancia and the day of the shooting exclusively with cnn. stephanie elam, let me bring you in. you're live outside l.a.x. first, let's talk about police because we know his parents alerted police. police were within minutes of his apartment on friday morning. >> within minutes. we're talking about 45 minutes, brooke. what we understand happened is that allegedly, paul ciancia sent a text message to his brother and father on that morning, on friday morning, according to this woman who knows ciancia, he sai

police in pennsville, new jersey, where the family lives there he sent his younger brother a text message saying he wouldn't be alive much longer. police and the fbi have questioned members of his family in new jersey. ciancia's father tells us he talked to him last week complaining of the economy and not having a job and a roommate in los angeles says all of this comes as a shock. >> never had anger or anything in him. when he was here, nothing. i didn't have any issues with him or anything. he was a really nice job. -- nice guy. a bit loner, introverted but nothing i would ever expect him to do something like this. >> reporter: both state and local official say they have no record of any trouble from before paul ciancia and at a loss to explain this morning why a 23-year-old who apparently didn't fly much would be so angry at the tsa. erica, lester? >> one of the many questions. pete williams, thank you. >>> william bratton was the chief of police in los angeles for seven years until 2009. good morning. not it diminish their role, but tsa are not police officers and not armed guards. an

he's original inially from pennsville, new jersey.ress found a handwritten note inside the shooter's bag with an anti-government anti-tsa rant. >>> now to washington where work is under way right now to make repairs to the health care website. nbc's kristen welker has the details. good day. >> reporter: al lech, good afternoon to you as you know, they are cry trying to fix this website, but meanwhile, a lot of lingering questions about how many people have actually enrolled. the obama administration says they won't release official figures until another two weeks or so. meanwhile, according to some newly released documents, it appears as though those initial enrollment figures were quite low. all of this comes while there are mounting calls for more information and more transparency. >> it's the question that continues to dog the obama administration. just how many people have enrolled through healthcare.gov. the white house won't say yet. a problem for a president who has vowed transparency. >> i think the issue is if they had more i