with the systems division of the controller's office who has overall responsibility for the peoplesoft system, and here at the health system, we are the administrator for the benefits administration module, so the team on the left is from the health service board that were involved in this project. all right. a little bit about us, we administer benefits for four employers, and we sure over 120,000 lives, and annually we go through a rate renewal process as you're doing here today, and when the rate renewal was coming in for the 2017 plan year, we were seeing a 13% increase in the medicare population, which was going to be a 15 million increase over the previous year, and you all knew that was not sustainable from a budgetary standpoint. back to the drawing board, eliminating the blue cross blue shield plan, and negotiating better rated for our united health care. that was the good news of what had happened that year. but there were some unintended consequences, so before i get there, a little health care 101. if you would like to enroll in health coverage through the system, and you would li

contractors talked business in the basement, the main talk it -- topic was the new financial system, oracle peoplesoft>> you will find this quicker and easier to do business with the city. >> reporter: 2 investigates recently uncovered thousands of invoices going unpaid for months. now the comptroller's office and department leaders are meeting face-to-face with contractors, all with the goal of transparency, discussion and quick ways to find a fix. >> we are figuring out how to pay you timely. >> reporter: deputy comptroller, todd reed storm, admitted shortcomings, earlier last month some 8000 invoices were unpaid, now only 3200 remained totaling $38.6 million . >> we will not rest until this is resolved and complete. >> reporter: 225 invoices adding up to more than $6 billion has already been paid out with the new system. more training for employees, contractors and vendors is ongoing. >> cash is king for contractors, it is really important. >> reporter: mike gillotti is president of united contractors, his association represents many contractors waiting months for checks. 2 investigates heard from

, city officials talked business in the basement of the main topic was the new financial system oracle peoplesoftll find it quicker and easier to do business with the city. >> reporter: recently uncovering thousands of contractor invoices going unpaid for months. now, the controller's office and department leaders are meeting face-to-face with contractors. all with the goal of transparency and discussion and quick ways to find a fix.>> figure out how to get paid and how to get done.>> reporter: todd reese from admitted shortcomings, while early last month some 8000 invoices were unpaid. now only about 3200 remain. totaling roughly $38.6 million.>> were not going to rest until it's dissolved does not result in complete. >> reporter: 225,000 invoices adding up to $6 billion has already been paid out with the new system and more training for employees or contractors and vendors is ongoing. mike gillotti is president of united contractors, his association claimed they would want for sex. they heard from several said they were putting financial strains on their businesses.>> is hard as contractors, i

curious contractors talked business in the basement, the main topic was the new financial system, oracle peoplesoft you will find it quicker and easier to do business with the city. >> reporter: 2 investigates recently uncovered thousands of contractor invoices going unpaid for months. now the controller's office and department leaders are meeting face to face with contractors, all with the goal of transparency, discussion, and click ways to find a fix. >> we are committed to our suppliers and city partners to figure out how to get you paid timely and get it done. >> reporter: the deputy controller admitted shortcomings, while early last month, some 8000 invoices were unpaid. now, only about 3200 remain. totaling roughly $38.6 million. >> and we are not going to rest until it is all resolved and complete. >> reporter: 225,000 invoices, adding to more than $6 billion has been paid out with the new system. and more training for employees, contract and vendors is ongoing. >> it is really important. >> reporter: mike ghilotti is president of united contractors. his association represents some contracto

contractors talked business in the basement, the main talk it -- topic was the new financial system, oracle peoplesoft this quicker and easier to do business with the city. >> reporter: 2 investigates recently and covered thousands of invoices going unpaid for months. the office and department leaders are meeting face-to- face with contractors all with the goal of transparency, discussion and quick ways for a fix. >> we are committed to suppliers and state partners to figure out how to get you paid timely. >> reporter: deputy comptroller, todd reads from admitted shortcomings, last month 8000 invoices were unpaid and now only 3500 remain totaling $38.6 million. >> we will not rest until this has and complete. >> reporter: 225 invoices adding up to $6 billion has already been paid with the new system. more training for employees, contractors, and vendors is ongoing. >> cash is king for contractors. it is important. >> reporter: mike is president of the united contractors and he said sometimes they will wait for months for checks. 2 investigates says this was putting financial strains on them. >> it is

. >> the san francisco financial payment system has not been easy at all. oracle peoplesoft was launched in july to take over older programs dating back decades. >> we are replacing 80 systems with one streamlined application. >> we found bugs were known early on, less than 90 days before deployment this city presentation shows that the city knew of key defects that would not be fixed before going live and workers should be ready to enter data by hand. some employees say it is part of the cause of thousands of contractors going unpaid for months. >> the new system is fast april is an transparent. your invoices and payments will be processed quickly. >> one contractor sent emails with the city, in september he was asking about unpaid invoices from april and may, in october saying we have been unable to invoice for the past five months and this is putting a strain on operations, by december the new system appears to be an absolute mess and travesty. >> we want the world to work better. >> the san francisco controller is in charge of the new financial system and he says glitche

.>> but san francisco's new financial payment system hasn't been easy at all. oracle peoplesoft was launched in july to take over older programs dating decades.>>> but we found bugs were known early on. less than 90 days before deployment is presentations shows the city new of defects that would not be fixed before going live. workers should be ready to enter data by hand. some employees tell us it is part of the district thousands of contractors going unpaid for months.>> one contractors sent us emails with the city. in september he was asking about unpaid invoices from april and may. in october saying we have been unable to invoice the past five months. this is putting a severe strain on our operations. by december this new system appears to be an absolute mess. a travesty all around.>> we want the world to work better than it does at the moment.>> reporter: san francisco comptroller is in charge of the system. he says system glitches of city staff and vendors not being comfortable with how it works has contributed to delays. reka show only a small percentage of employees were

but san francisco's new financial payment system hasn't been easy at all. oracle peoplesoft was lost in july to take over older programs dating back decades. but we found bugs were known early on. less than 90 days after deployment, this city presentation shows that the city knew of key defects that would not be fixed before going live, and workers should be ready to enter data by hand. some employees tell 2 investigates it is part of the cause of thousands of contractors going unpaid for months. >> reporter: one contractors sent us emails with the city. in september, he was asking about unpaid invoices from april and may. in october, he said he was unable to invoice for the past five months, and this is putting a severe strain on our operations. by december, this new system appears to be an absolute mess and a travesty. >> we wanted to work better than it does at the moment.>> reporter: the san francisco controller been rosenfield is in charge of the new system. he said with vendors and city contractors not being comfortable with how it all works has contributed to the dela

oracle peoplesoft was launched in july to take over older programs dating back decades. >> we are replacing over 80 systemsh one streamlined application. >> reporter: we found bumps -- bugs were known early on, less than 90 days before deployment. the city knew of key defects that would not be fixed before going live. and workers should be ready to enter data by hand. some employees tell 2 investigates it's part of the cause of thousands of contractor's going unpaid for months. >> best of all, the new system is fast, paperless, and transparent. your invoices and payments will be processed quickly. >> reporter: one contractor sent us emails. he was asking about unpaid invoices from apel in may. saint we've been unable to invoice for the past five months. this is putting a severe strain on our operations. by december, this new system appears to be an absolute mess and a travesty all around. >> we want the world to work better than it is at the moment. >> reporter: ben rosenfield is in charge of the new financial system. he says which is or vendors not being comfortable with how it works has contributed to de