permitee only got 12 days. back to this document, you will see again, she was cited under section 19-21. let's keep looking at this document. failure -- down here in red ink says, "failure to appear may result in -- they have two boxes here. the second box is suspension, revocation of your permit to operate the above referenced site. the box is unchecked. you may have read in the respondent's supplemental brief. secondly, you will look at allowing illegal activity to occur on the premises. no reference. usually they might incorporate by reference, but there is no specified illegal activity. and then you see the notice of hearings, particularly in the massage business. most of the people are first-generation americans, with what they call with language problems. they have difficultis with the english language. english is a second language. how are they supposed to interpret this? are they lawyers? i have appeared on these and every time i object. the hearing officer puts it over. they know it's wrong, but if the