. >> disaster ministries expert peter gudaitis counseled scores of relatives on proper arrangements.>> it's been a very difficult path to follow, because there are religious accommodations that families expect and deserve and by law actually have a right to. at the same time, there are all sorts of complicated impracticalities to what remains that is identified, who are the custodians of those remains, and what are remains? >> in a public letter, family members involved in the memorial planning process defend what is being done here, insist it is what most families want, and argue that since the remains will not be part of the museum's space proper nor seen by the public, that those remains are being treated with the utmost care, respect and reverence. but the plan to shelter remains underground near the museum where officials are considering charging an admission fee has troubled many. diane horning says she won't go to the memorial. >> i don't think there's much dignity in that memorial at all. i will never go to it. i would recommend that no one go to it. i think that it is a comm