tonight, i want to thank peter mckinnon and all of our social workers for your hard work on our behalfnd on behalf of the kids of the commonwealth. [ applause ] the children served by dcs are just like everybody else's kids, except they're among the most vulnerable. they need the support, love and sense of security that most other kids have. because let's face it, when you're a kid, there's really nothing more important than that. now, over at the registry of motor vehicles -- segue -- long waits and long lines have been a frustrating, costly, and unacceptable experience for everyone. if you're paid for the hour, it's lost time and lost wages. i never expected we would fix this quickly because it didn't get this way overnight. but creating a more customer friendly registry has been a big deal for us. while i'll spare you all the details of cueing theory, it's helped to essentially eliminated the hidden wait to get into the door and is allowing three-quarters of customers to get in and out in 30 minutes or less and we're just getting started. [ applause ] >> working collaboratively with