marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceeding that started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and

marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceeding that started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and

marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceeding that started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and

&e regulatory hidden valley high school the left pg&e changes and the revised sensitivities using the new information so basically, if the cu puc adapts it the program realize the risk and then prior to launch and as i mentioned without the ability to use you know were this to occur we won't have the cushion the rate go stabilization to weather through this is a thin margin business as we've talked about tonsillitis tenth we are that projecting an 8 percent margin and now what we are looking 6.5 our small margin you know it has become smaller i want to emphasize that all the business plan and risk assessment materials are based on reasonable assumptions some key assumptions will become more clear and settled after january 1st importantly the pg&e generations and exit fee will be gotten e known and the electrical supply costs known and meanwhile we'll have to continue to plan and prepare and to address this new information we're making proposals to change proposed changes to our adopted best practices so on the tenth we had proposed the general manager having some rate go flexibility w

&e regulatory hidden valley high school the left pg&e changes and the revised sensitivities using the new information so basically, if the cu puc adapts it the program realize the risk and then prior to launch and as i mentioned without the ability to use you know were this to occur we won't have the cushion the rate go stabilization to weather through this is a thin margin business as we've talked about tonsillitis tenth we are that projecting an 8 percent margin and now what we are looking 6.5 our small margin you know it has become smaller i want to emphasize that all the business plan and risk assessment materials are based on reasonable assumptions some key assumptions will become more clear and settled after january 1st importantly the pg&e generations and exit fee will be gotten e known and the electrical supply costs known and meanwhile we'll have to continue to plan and prepare and to address this new information we're making proposals to change proposed changes to our adopted best practices so on the tenth we had proposed the general manager having some rate go flexibility w

adjustment which is pretty sure the exit fee if you no longer choose to be receiving the power from pg&e or go to the cca that actually charge a fee they went to the california puc and they have something that item before the california puc which they would like to increase by 94 percent increase that has we talked about last time the way we're offering our product we're making sure that our customers total bill is equal then it was if they were in pg&e customer which means our jurisdictions has to be low enough to absorb it by increasing the pc i a we're actually having to put a lower generation that means we have to feed into our margin that is why one of the items on here is a really resolution urging the california puc to reject pg&es proposal to increase the fee it impacts the program that is the one thing out there and the other thing we want you to adopt the business practice policies so it really helps the guide the implementation and ongoing operations and approve the schedule raised and charges for phase one of the program and then also the stand by letter credit that support

marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceeding that started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and

structure and they've made other proposals i'll not get into detail but you know it is essentially if pg&e proposal was adopted by the puc it will drastically reduce the savings to the customers and dramatically slow down continued solar growth and so you can all utilities they've proposed this combination of reduced to credit for exported clean energy and add fees on top of that for solar customers so you might be wondering you know how which of that is impacting the solar customers bill in pg&e territory and that gets complicate because it matters what the customers demand and the size of solar ray and so on we crunched the numbers in an analysis to the puc look at an average residential scloo solar customer in fresno a hot spot for the state right now this graph shows a customer who is under net meters the status quo and have got solar with a no down payment even though up as many solar customers do on net metering the customer saves over 20 percent a month before they got solar but pg&e's process is adopted by the puc the savings go down to 3 percent you're talking about a decline of

clean power customer in green and so you see the generate and the jen bill amount on the top line the pg&e charge for the clean power and the sfgh on the left the pg&e customer but a p cia in the middle you see the pg&e customer that has the higher jen rate with no franchisee fee and the different way see is that for that is a modest difference a low use $0.11 diffuse on a $1 generate bill that is kwaulth actuate to half a billion we're not talking about a lot of money but you can see e is it cheaper than pg&e. >> any questions on this similar to what was presented i think. >> i have a reaction to that the numbers are there overwhelming go so a half of a cent everyone understand a quarter of a cent but if you the focus group and i would think is a marketing decision. >> so you're saying that is marketable but not a money you know that the. >> yeah. it depends on how i've you know how people react to a quarter of a percent cheaper i mean cheaper is cheaper that part it understand but pg&e comes back and says yeah, but you know they're playing with you if that is a negative prospective we

marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceeding that started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and

pg & e responded to an outage 5 blocks away. thankfully crews were able to respond quickly including local firefighters and local police. our thoughts continue to go out to the people who were injured and we continue to support them. we are grateful to the san francisco fire department for their swift response and help with this unfortunate sdinlt. incident. -- pg & e conducted an electrical control in july and nothing found and another one in 2013. our records show prior to the incident there were no main outages on this circuit. there was a serious issue occurred october 27th. the investigation will hopely be able to definitively answer what happened on that date and the failure. we are not waiting until that date to make sure we increase our efforts. we took swift action and will do the following. first we conducted inspections above and beyond our internal requirements in bernal heights and completed in october. we inspected the 125 underground transformers in bernal heights area. as part of this, pg & e used the most modern

marshall be mentioned it pg&e the proceedings that pg&e's asking for making in request is a proceedingat started back in june of this year parties had an opportunity to review the materials, to put their point of view on the formal records on november 5th is when pg&e changed their request to make it a more dramatic higher than previously requested in june that was november 5th, november 13th shortly after the assigned administrative law judge grantdz pg&e request when we look back then on the filings the filing that pg&e made on november 5th i have with me going to the transparency issue this is a filing that pg&e made with tremendous amount of redictated we cannot see >> a this is a more than a tremendous amount of redacting. >> we can't see the calculation so part of what we're asking the california public utilities commission to pause look at the real calculations here make sure that they understand it can and moderate the impact on our customers and going forward look to see how can we assess a charge that protects bundled customers and didn't unfairly hits the cleanpowersf and ot

pg & e responded to an outage 5 blocks away. thankfully crews were able to respond quickly including local firefighters and local police. our thoughts continue to go out to the people who were injured and we continue to support them. we are grateful to the san francisco fire department for their swift response and help with this unfortunate sdinlt. incident. -- pg & e conducted an electrical control in july and nothing found and another one in 2013. our records show prior to the incident there were no main outages on this circuit. there was a serious issue occurred october 27th. the investigation will hopely be able to definitively answer what happened on that date and the failure. we are not waiting until that date to make sure we increase our efforts. we took swift action and will do the following. first we conducted inspections above and beyond our internal requirements in bernal heights and completed in october. we inspected the 125 underground transformers in bernal heights area. as part of this, pg & e used the most modern

pg & e responded to an outage 5 blocks away. thankfully crews were able to respond quickly including local firefighters and local police. our thoughts continue to go out to the people who were injured and we continue to support them. we are grateful to the san francisco fire department for their swift response and help with this unfortunate sdinlt. incident. -- pg & e conducted an electrical control in july and nothing found and another one in 2013. our records show prior to the incident there were no main outages on this circuit. there was a serious issue occurred october 27th. the investigation will hopely be able to definitively answer what happened on that date and the failure. we are not waiting until that date to make sure we increase our efforts. we took swift action and will do the following. first we conducted inspections above and beyond our internal requirements in bernal heights and completed in october. we inspected the 125 underground transformers in bernal heights area. as part of this, pg & e used the most modern

&e so pg&e with the balance payment program and the cac complexities pg&e will be having the customer and set level throughout the year for the portion of bill that they're responsible for . >> we'll be responsible for the other portion; right? it is the sharing of the revenue that comes in it comes from the customer flat the costs will not be how do we handle that leveled bill given the fact that pg&e cost and ours surveyor over the cost of the years that podding efforts to resolve those questions to keep cacs from the balancing plan. >> so they can have a low payment and go to their costs. >> yeah. >> now does this let's see 3, 4, 56 i show 6 programs i was looking at the pg&e website and how to manage your bill a and some of them are references to other entities their federal programs some community groups they'll refer to i would like to expand this list to showing see how we compare to that the balance payment plan is a tough one i guess that is less important in san francisco than the valley. >> some people i hate to take those people off-the-books you yeah, the other complexity

pg & e responded to an outage 5 blocks away. thankfully crews were able to respond quickly including local firefighters and local police. our thoughts continue to go out to the people who were injured and we continue to support them. we are grateful to the san francisco fire department for their swift response and help with this unfortunate sdinlt. incident. -- pg & e conducted an electrical control in july and nothing found and another one in 2013. our records show prior to the incident there were no main outages on this circuit. there was a serious issue occurred october 27th. the investigation will hopely be able to definitively answer what happened on that date and the failure. we are not waiting until that date to make sure we increase our efforts. we took swift action and will do the following. first we conducted inspections above and beyond our internal requirements in bernal heights and completed in october. we inspected the 125 underground transformers in bernal heights area. as part of this, pg & e used the most modern

now, pg&e is feeling the heat from some customers. >> pg&e is making a ton of money with their electricity. their response has been poor but they expect the bill to be paid every month. >> a couple of people are taking advantage of warming center that is open at timber point elementary school. however, very few people have used it today. here's the only two people who have come today. pg&e will close the warming center for a couple of hours but re-opening it for when people get off of work tonight. >>> for those folks waiting to get their gas on it will be a cold night. in fact, dangerously cold. meteorologist mike nicco is there with a look at the temperatures on tap. mike? >> thank you, kristen. if you stepped out this morning it was not so cold but this was plenty of frost found inland valleys where we were in the mid-to-upper 30s and antioch was the closer to discovery bail at 38. the forecast i put together for you, shows you the temperature in discovery bay over the next 24-48 hours and what you will see, it will be nearly frosty cold the next couple of nights with total sunshine and

i appreciate the collaboration with pg & e. i appreciate the fact that they gave you a couple of transformers so you can train on how to deal with them. pg & e noted that there are 15,000 transformers in the city. to your knowledge, has there been any other explosion of the transformer that you are aware of in the last few years? >> i know of four. eight in the last 2 years. last year i was looking downtown and went through i don't know if it was explosion or what. by the time we got there, there was smoke coming out of it. it was contained. we called pg & e and they came in. >> interesting that i think they only had one but you may have four possibly but maybe they are not qualified as explosions. maybe that's the discrepancy. >> i don't know if you want to call it explosion, fire or, you know, whatever you want to call it. some of the transformers, they have some above on the electrical poles and below them. they are all over the place. >> do you have any concerns, we heard from the puc that they don't really inspect them? ar

they were assumed under the agreement with pg&e. under that agreement pg&e agreed to a charge that was less than what is currently being charged and what we're asking for now is to allow us to make those payments as they are currently charged through apx instead of through pg&e. >> okay. and i assume they're part of the budget processes here? >> yes they are. >> all right. seeing no questions we will move on to our budget analyst report. >> mr. chairman and members of the committee on page 13 of our report we report that the requested $100 million in the apx agreement is based on an estimated $20 million annual cost to the power enterprise for the california independent system operator tariffs and passenger charges for each of five years, and on page 14 we note that the actual transmission charges for 15-16 based on the independent system operator billings for july, august and september total $4 million plus and shown in the table of page 14 of the report. we recommend as the department stated that you amend the resolution to provid

pg&e shut off gas service to customers in discovery bay. they still have electricity but with no gas that means many will not have any heat. kpix5's emily turner is in discovery bay tonight. now when is the gas going to being turned back on, emily? >> reporter: that's the big question and no one has ab answer. pg&e has a ballpark of maybe 5:00 tomorrow, but they aren't certain because they aren't saying at this point what it is that's wrong with it. a few dozen bagels and a basketball hoop around much, but at least michael o'connell and his kids are warmed up before they have to go back to their cold home. >> we're all huddled in one room. we've got a little portable heater we're using right now to stay warm because i think it's like 35 right now. >> reporter: his main heat isn't working because pg&e shut down gas to 6,200 customers in discovery bay this morning. the cold weather caused structural damage that requires a major shutdown to repair. >> and we detected a loss of pressure in our gas facilities in discovery bay. we do believe that

. >>> pg&e crews restored gas service to many customers. about 1000 are still waiting for their service to be restored. >>reporter: more than 100 pg&e service trucks remain at the ready to respond to any homeowners needing the gas system returned to service. the response is so large hoffman, owner of the shopping center across the street from the staging area open it lot to pg&e as well. >>i have never seen a turnout this large. >>reporter: despite the huge response he thinks he knows why so many homeowners have not called in. >>discovery bay has been eight this -- vacation community. for a lot of homeowners this is the second home. of course during the holidays a lot of people are on vacation. >>reporter: the many folks he has spoke with are impressed with pg&e's response. >>they said the workers are here, they come and they followed him home and they turn on what they need to. there have been no issues. >>reporter: pg&e says they are not sure what failed. >>this is a complicated system. we need to make sure it is running safely. >>reporte

but internal pg&e e-mails released publicly this morning show he has been tangled in pg&e's web for years. relations have some now saying the commissioner has been compromised. more than 100 new e-mails dating back to 2011 put commissioner mike florio back under the microscope. >> we were disappointed, i think, primarily. >> reporter: san bruno city manager connie jackson has criticized the close relationship since the 2010 pipeline explosion in her city. >> we've become angry. people died in san bruin no. >> reporter: secret back room deals. afterward peavy stepped down. the u.s. attorney's office launched a criminal investigation. how does this batch of e-mails differ from the e-mails already released publicly? >> well, these e-mails really clearly show commissioner florio's behavior as being much closer to that of former president peavy's than what we would expect of a commissioner. >> reporter: in a motion filed with the commission on tuesday, the city of san bruno says pg&e violated rules that govern how the company can talk to florio 42 times. city officials say the e-mails demonstr

point break is rated pg-13. jennifer lawrence stars in joy, which tells the story of a suburban housewife who starts a wiz business empire de spite incredible odds. >> don't ever think the world owes you anything, because it doesn't. >> reporter: joy is rated pg- 13. find out what's so funny about the housing bubble collapse in the big short. the movie tolls 4 housing financiers. the big short is rated r. will ferrell and mark wahlberg face off in daddy's home. ferrell plays a step dad trying to win the favor of his kids when their father comes moment the movie is rated pg-13. >>> a hard freeze warning. what are with these designations? it's just plain cold out there. >> a freeze warning means you'll be below freezing for several hours. if you have plants that are seestive to the cold, you might want to come in and -- come on in. we have cold temperatures for this evening. looking for upper 20s in the coolest valleys, like the livermore valley, san ramon valley. fairfield is already below freezeing. freezing tem

pg&e crews are about to go door to door. 50, 60 people took advantage of the school, the warming center, i should say and one person spent almost the night, until 2:00 a.m. but his gas was restored so he spent the night in his own home with more on the updatant progress, pg&e is making, we have their spokesperson. where do we stand right now and what is the critical thick you want people to know about getting their gas back on? >> well. >> we want people to know that we will be coming to your home so do not attempt to turn your gas back on yourself. that should only be left to pg&e. that's the only safe way but we will be coming around. we're sending out about 150 gas service representatives. they will be going out shortly. folks in this area will be seeing the trucks and the people coming door to door. want to remind people ask for i.d., make sure that it is a pg&e rep. we always have our i.d. on hand we're happy to show it but we just want to make sure that people know we're coming. they don't need to wait at home. if they

after waiting fours hour pg&e to turn their gas back on, this is all it takes. in less than 20 minute, the gas is restored and the space heaters can be turned off. >> this is how we kept warm last night. >> reporter: this homeowner is lucky. she got her heat up around 9:00 a.m. and said the past few nights weren't too difficult. >> it wasn't so bad. we made due with some of the heaters and so when we came down we hit our propane heater. each of the rooms, we shut the doors and kept warm. >> reporter: at one point, 6200 homes were affected by what pg&e is describing as a regulator malfunction that caused a loss of pressure on a major gas line. with temperatures in the low 30s, weather may be to blame. >> really don't see gas outages of this size very often but we're constantly training and preparing for any signed of situation, including things like this. so that when the time does come, we know exactly what to do and we're ready to roll. >> reporter: the people we spoke to said pg&e did a good job giving them enough notice to prepare and updated them as often as

in emails released a year ago, florio told pg&e he would secure a judge to rule in their favor during a rate dispute. the emails will be released at a news conference at 10 a.m. this morning. >>> 4:41 on this thursday morning. a family trying to keep warm on a cold night now without a home. the mistake they made with their fireplace ashes. ,, ,,,,,,,,,,,,,, yesterday. 14 people are dead. police s >>> we'll have the very latest now on the mass shooting in san bernardino yesterday. 14 people are dead. police say a heavily armed man and woman who were married open fire on a christmas party around 11 a.m. the two suspects are identified as 28-year-old syed farook and 27-year-old tashfeen malik. these two later died in a shootout with police about two miles away. farook worked for the san bernardino county department of public health, which was renting space at the site of the shooting. >>> the san francisco police officer known as the hot cop of the castro pleaded not guilty to felony hit-and-run charges. officer christopher kohrs is accused of slamming into a pair of pedestrians in north

ktvu's tom vacar was in discovery bay to check on the progress from pg&e. >> reporter: pg&e crews are literally swarming discovery bay right now to reestablish service to every resident they can reach in person. sunday morning at 1:00 a.m., 6200 discovery bay pacific gas & electric customers lost their natural gas service. pg&e set up warming centers here at the timber pointe elementary school, and the discovery bay community center. but, there were few takers. >> we went and got a couple of portable heaters, so we kind of keep the rooms warm that we were in. and, it helps to some. but, we were still pretty cold last night. >> reporter: all day, the slow, laborious process of restoring service has been underway. originally reported to be completed by 5:00 p.m. >> a lot of it has to do with when people are home. we need people to be home in order to make -- to restore service. so, it's going to depend when people get back from work. >> reporter: in order to reconnect 6200 people, it takes a small army. in this case, an army of 200 pg&e technicians going to each and every customer in th

pg&e has shut off gas service in discovery bay. they still have electricity but no heat for their furnaces. emily turner explains how people are dealing with this bitter cold. >> reporter: a dozen bagels and a basketball hoop are not much but at least they are warmed up before they have to go back to their own home. >> we're all huddled in a room. we have a portable heater we're using to stay warm. i think it's 35. >> reporter: his main heat is not working because pg&e shut down gas to 6200 customers in discovery bay. the cold weather caused structural damage that requires a major shut down to repair. >> we detected a loss of pressure in discovery bay. we believe this is related to the low and cold temperatures in the area. we're still investigating the actual cause. >> reporter: pg&e set up a temporary warming station at timber point elementary school and called in the red cross to help accommodate cold customers. >> we're frustrated. i want to get some answers and figure out what's going on. we're just trying to deal with it as b

teams of pg&e crews fanned out across the discovery bay and byron area.hey are conducting pilot light tests. >> the gas is off and we are turning the valve off. >> melissa and her family have been keeping warm thanks to a wood burning stove. they noticed the gas-powered water heater was not working early this morning. some were without wood and electric heaters. >> she is an elderly and i told her to get cozy and stay warm. keep your blankets, and i don't think she's been outside at all today. >> pg&e crews may have to get out to most of the 6,000 homes affected by this outage. that's a time-comsuming process. melissa says she's heard changing details on when the gas service interruption will be fixed. >> another 36 hours. >> not until tomorrow probably? >> tomorrow evening is what i heard would be the soonest. >> a pg&e spokes person says there is no estimated time for service to be restored. >> our crews are working to restore service safely. we do not have an estimated time of restoration at this point. >> the problem was caused by last night's cold sn

i appreciate the collaboration with pg & e. i appreciate the fact that they gave you a couple of transformers so you can train on how to deal with them. pg & e noted that there are 15,000 transformers in the city. to your knowledge, has there been any other explosion of the transformer that you are aware of in the last few years? >> i know of four. eight in the last 2 years. last year i was looking downtown and went through i don't know if it was explosion or what. by the time we got there, there was smoke coming out of it. it was contained. we called pg & e and they came in. >> interesting that i think they only had one but you may have four possibly but maybe they are not qualified as explosions. maybe that's the discrepancy. >> i don't know if you want to call it explosion, fire or, you know, whatever you want to call it. some of the transformers, they have some above on the electrical poles and below them. they are all over the place. >> do you have any concerns, we heard from the puc that they don't really inspect them? ar

pg&e says they have restored to 2800. let's take a look at some video.

pg&e shut off gas service to more than 6,000 customers in discovery bay. jackie ward joins us live from a warming center, good morning, jackie. >> reporter: good morning. pretty chilly morning here in discovery bay. this is service outage comes at a really bad time. pg&e crews spent yesterday going door to door to conduct tests and also check out the equipment on the outsides of the homes while this gas service is out for a while. they worked through the flight to help get it back up and running as soon as possible in discovery bay and parts of byron. an issue at a gas facility is to blame. pg&e believes the cold weather is what caused the problem but they are still investigating. >> we need to repressurize the system and then turn on the gas service. it's always -- we ask them to keep safety on top of mind. >> reporter: last night, people were able to go to one of two warming centers at the red cross that pg&e set up. the one here at timber point or the one at discovery bay community center. pg&e is hoping to get everyone back up and running by the end of

we contacted pg and e. it agreed to pay the claim.ld us when we learned of this dissatisfaction we provided a full reimbursement. we apologize. >> they made progress. thank you very much. for a link go to abc7news.com and select 7 on your side. >> thank you. >> sure. >> well, want to see the new star wars movie in the best way? >> all you have to do is go to one of the oldest theaters in the country. it's right here in the bay area. >> that is next on abc7 news, we'll show you the system inside oakland's grand l great change comes from doing the right thing. like the radical idea that health isn't an industry. it's a cause. so we do things differently. we combine care and coverage. and believe prevention is the most powerful of cures. so forgive us for not going with the flow. we just think the flow should go with us. which makes us rebels with one cause. your health. ok, wehere's dad. mom. the twins. aunt alice... you didn't tell me aunt alice was coming. of course. don't forget grandpa. can the test drive be over now? maybe just hea

pg&e said it could take hours to reach some areas.er reminder, make sure the cell phone is charged before you leave this morning. you never know when the power will be out and you will need to charge your phone. >> rain and wind are a big problem in the bay area on the bridges. amy hollyfield is on the roads of the north bay to show us the conditions. amy? >> yes, kristen, we are driving from richmond to san rafael. look at the conditions: no rain on the windshield wiper. do not let that fall you. this is heavy rain coming down while you were sleeping or in the shower. there is standing water on the roads with a few patches of it. also, the wind is the faster than previous storms this winter or fall. it is knock you around. we have been on three bridges and on all bridges we were moved by the wind. keep both hands on the wheel. as far as getting dressed this morning, grab the umbrella, but you may want to do head to toe rain gear because of wind. the rain is hitting sideways especially the sheets of rain. when a gust blows, the rain h

mainly because pg&e cost not make contact with those homeowners tonight. crews are still testing out gas lines&x here on this road to find out what exactly caused the gas to fail. snow man on the front door of the winn family house is no xanl ration. >> it's cold. item definitely cold. >>reporter: no gas heat inside for two days. space heaters working over time. >> i'm wearing my ski clothes to keep warm. >> we are so used to heat we never you don't think of. >> you don't think of it until something like this happens then it make you wonder. >>reporter: they and 6200 other pg&e customers lost natural gas service sunday. about. ge is investigating the cause of the outage after a a regularlytor at gas facility malfunction. restaurants are busy tonight with folk who just wanted to get out of the house after very cold night. >> crazy cold. captain make coffee or do anything. can't take a shower. >>reporter: want to spend another night like that. >> no. >>reporter: warming center was set up by the red cross at timber point elementary but some chose to tough it

"concussion" is rated pg-13. that's the box office preview, raphael seth, nbc news. >> we'll be right back after >>> tonight, the rising toll from those violent storms. tornados tearing across the south. a growing tragedy tonight as homeowners struggle to pick up the pieces and search teams look for any >>> the celebration

pg&e will town the gas back on when the school direct finishes the repairs. >> happening today the bay bridge competent will provide updates on the eastern span of the bay bridge. last month, part of the demolition caltran imploded the largest remaining bi-- the bridge. the meeting is at 9:00 a.m. in oakland. >> bart will give holiday riders the gift of safety. starting tonight bart police if cooperation with oakland police help you get to the cars safely. with security escorts provided at the west oakland bart station to help those doing holiday shopping get to the vehicles. escorts walk with passengers to the cars parked flee blocks of the station between 4:00 and 7:00 p.m. >> if you are a die hard fan or just on the band wagon 50, this is no way you can escape the force surrounding the new movie. "star wars" and "the force awakens" hits the theaters tonight and the fans are completely geeing out. you have seen video of people camping outside the theaters dressed as favorite characters. it could be the not anticipated movie to come out of hollywood since the original "star wars" movi

. >> pg&e said extra crews and resources are on alert. crews are dealing with several hundred power outages in the northeast and south bays. the utility is using data from the smart meter to restore power quicker. pg&e is urging tuesday have flashlights and radios and fresh batteries available just in case. remember, watch out for downed power lines treating them all as if they are energized n richmond you can pick up free sandbags to protect director home and property at richmond fire station 64 on karl certain boulevard at bay viewer avenue or the city corporation yard on harbor way and ohio avenue. delivery service is available for people with disabilities. >> the storm is forcing yosemite natural park to close the pass for the season. the road normally closed each fail. it re-opens in the spring. yosemite is reminding park visitors that all drivers are required to carry chains while driving in the park during winter months even if the car has four wheel drive. if you see stormy weather today, safely take a know tore or video and share

at pg&e we've definitely put a focus on helping our agricultural customers through the drought. when they do an energy efficiency project and save that money they feel it right in their pocket book. it's exciting to help a customer with an energy efficiency project because not only are they saving energy but they are saving water. we have a lot of projects at pg&e that can help them with that and that's extremely important while we're in a drought. it's a win for the customer and it's a win for california. together, we're building a better california. mass shooting since sandy >>> overnight, details sharp rning rn i in the worst u.s. shooting since sandy hook. what we're learning about the married couple accused of opening fire while investigators still search for a motive. >>> a demand for meaning it will change. exasperated lawmakers want to know what, if any, tragedy can turn the tide of gun reform and mental health laws. >>> and a complete reversal in the case against oscar pistorius. a former olympic athlete now guilty of murder after the court finds that "fundamental error

pg & e is working into the investigation on how this all happened. more than 6,000 members lost service but pg&e has to go to each house one by one to relight the pilots. they're leaving fliers at those homes and crews are standing by to get the heat back on. >> we were able to pinpoint the fact that we had a loss of pressure. the exact cause, that's still under investigation. >> i'm all excited that the heat is on. the kids were cold in the house and everything. we're all happy that it's heat. >> pg&e set up warming shelters like this to help folks get through the cold night. >>> new details on a 500-pound elephant seal who tried to cross sonoma county. drivers slowed to snap photos and record videos. they worked to herd the mammal back into the nearby ocean and kept climbing out and trying to cross, again. >> the plan is if she can come back down this way and get her back into a large crate that marine mammal center brought with them. the ultimate goal would be there to keep her transported back to the area and get her released somewhere safe. >> a

. >>> tangled up in pg&e web. new internal e-mails between them and the public utilities commission. the reason critics say a commissioner should lose his job. we continue to follow breaking news in the san bernardino county. this is chopper video of yet >>> right now at 6:30, we continue to follow our breaking news in san bernardino county. this is about one hour east of los angeles right along the interstate 10 freeway there. this is chopper video of another scene. live pictures from our nbc chopper. within the last hour we saw a robot go inside to a home. the home is down below. it's hard to make out. it's in the city of redlands which is next door to san bernardino. no word yet who the home belongs to and why it's being searched. we did receive information about one of the attackers in this crime. one of the three suspects is sayed faruk. another suspect is believed to be his brother. a woman was killed ant two hours ago. her identity is not yet known. >> we don't know the identity of the men they are looking

>>reporter: pg&e says they are not sure what failed.>>this is a complicated system and we need to make sure it is running safely. >>reporter: to ensure no further outage they have an enormous backup system in place just in case. >>we have a robust liquefied natural gas system that we are able to use that helps us shorten these types of outages. >>reporter: unless they are sure of what failed >>we will take whatever we learned from this situation and make sure we apply that to the future so we can have a safer and more reliable system. >>reporter: it is important for the cpuc which is responsible for regulating pg&e it is important -- important for them to do their own investigation to find out the root cause. pg&e is responsible for maintaining equipment so it does not break down. >>reporter: the lesson for the rest of us, if you are away for a few days or a couple of weeks, make sure a family member, friend or neighbor has your keys so if utility needs to get in they can. >>> a story of survival. two friends are safe and sound thanks t

allowing pg & e to increase the exit fee will hurt the ability to compete with pg & e. those fees will go to increasing pg & e's profits instead of enabling us to build new renewable power abilities. pg & e's proposing changes from solar will discourage our residents from building solar panels and will cause jobs. today i'm introducing two resolutions opposing the pg & e's fee on cleanpowersf customers and increased fees for rooftop solar. unfortunately we saw in the november election that pg & e's employee union local 45 is continue to be to try to sabotage. they put on the ballot our ability to compete with pg & e and when they came with prop h instead of prop g, they spent thousands of dollars and -- yet i b appears to supporting pg & e's attempt to sabotage solar. they have submitted comments. if it does agree with local power, i hope it speaks in favor to these resolutions. we will be scheduling a special public hearing at lafco probably december 11th in order to vote on these resolutions before the california public utilities commission takes action later this mon

you have to be home for pg&e to turn the gas back on.you are not home they leave a phone number to call the a warming center has been set up in discovery bay at the elementary school. >> matt, hopefully people can stay warm. barnes & noble may add beer and wine to attract more customers. they are trying this out in new york. sales have been down recently as people move away from traditional bookstores to e-books with 14 barnes and noble stores in the bay area. >> nothing can stand in the way of "star wars" "the force awakens" earning $1 billion in sales around the globe nasaer than any -- faster than any history without china. the film has not opened in china, the second biggest film market in the world. >> we want to check in on trading on wall street. we are down 48 points. jane king has the money report. good morning, jane. >> good morning. hope you had good holidays, now, the bay area rules for home values. the san francisco area has the top three spots on the most expensive and the median value of homes. san jose and sunnyvale and s