can pg&e speak to that? >> we have agreed that whatever it takes to fulfil the board and the mayor's request on this, we will do to ensure the correct -- safety of our public. also, to increase reliability to the customer. to your first question, while we are just beginning to look at the gas, i think we are submitting to you that we will do this long term. i have been doing the electric side of it for about a year and a half. there have been more incidences that have occurred. i think we need to continue to develop an increased awareness with pg&e and high-level cooperation to cover a complicated system. >> is this all being written down? if you are gone, will someone know this is what they're supposed to do? especially on the gas side. and what are we doing about the main lines and how they are inspecting those? have we looked at all the inspecting procedures? >> for the electric and gas side, the chief and i will be documenting everything so that anyone can slip into our position to know what had gone on.

it will be separated from pg&e. supervisor mirkarimi: i also read about a nonprofit and that maybe it enhances complement's, mirrors gas technology institutes? what does that speak to? >> but i cannot speak to what that is. there are other working groups, nonprofits that are looking at different components of the pipeline including integrity, new business tools. some are gas, transmission, oil, some are not. our job is to look forward to next generation of tools. while there is a lot going on with this generation of tools including direct assessment, using different types of pigs -- as their reference to in our world -- we are looking at what we can do to jump-start into the next generation of tools. supervisor mirkarimi: you are referring to that robotic greater than is looking for breaches in the infrastructure radar? >> yes, they are pieces of equipment looking for leaks. every pig is different depending on when you're looking for. supervisor mirkarimi: the reason i am asking, it is not too uncommon to have nonpr

pg&e seems to have a problem with its service customer area. i am wondering what the best practice standard is that we should try to aspire to. >> i agree with you. that is what i meant by referring to the commission's data and what can and should be the standard for most states, and we should try to better that. supervisor mirkarimi: pg&e typically goes to the cpc for its permission to advance rate hike hearings requests so that it can attend to a number of capital improvements, which is par for the course. who, in city and county's jurisdiction of san francisco are we to make sure that what is being requested by the cpuc for rate hike dollars in order to repair, that we monitor that those repairs are actually being done? is it sfpuc, the chief administrative office, the fire department? i want to zero in on the conversation we are having about this rapport with pg&e. in actuality, dollars are being expended, consumer repair dollars are being spent for those repairs. i want to focus in on what nexus exists for us in determining whether or not

is there a representative from pg&e here? >> good morning, supervisors. my understanding is that the rep is on their way. they should be here shortly. i am prepared to review what we have done to date. supervisor mirkarimi: we look forward to that. i just wanted to make sure we have a well-rounded cast. supervisor chiu: we have just been joined by supervisor maxwell. any initial comments? or should we proceed to presentation? supervisor maxwell: i wanted to thank you all for coming in. this is an extremely important issue. looking around the country, people are more concerned about infrastructure issues than ever. what has happened recently for us brought it home. i look forward to hearing where we are, what we have done, and where we are going. supervisor chiu: i understand that the fire chief is here specifically regarding item number four, although there may be questions posed to you regarding item #3. madam fire chief? >> thank you. supervisors maxwell and chiu, i applaud you for bringing this resolution fourth. we are obviously concerned about the sa

i have been a pg&e customers for 27 years. i just want to commend the board of supervisors for taking this issue on. our lives are literally in pg&e's hands, and that is a scary thought. we do not believe pg&e can police itself, the matter how many nonprofits it forms to look into these issues. they cannot police themselves. we do not believe the public utilities commission is adequately policing pg&e. we do not believe the ntsb is adequately policing pg&e. one of the biggest concerns about the san bruno explosion is the fact that after a smaller explosion resulted in a fatality in rancho cordova, it is unclear if anything was done with the ntsb recommendations at that time. where is the follow-through? it is not coming from pg&e and is not coming from the public utilities commission, so it is incumbent on the board supervisors to step up and take this issue on. we want to stress safety should be a priority here. we agree it is not necessarily an issue of aging pipelines pier while shut off valves are an important thing, we on

pg&e has reviewed its records. calls are recorded coming into the call center unless the caller opts out of it. we have reviewed those phone calls back to july 1 and there were no calls in that area. we did get two calls discussing voters around the neighborhood, from the out skirting areas. in terms of what was in that general area there were no leaks reported or found. we have also reached out to the city of san brno who has reported that they have received no calls for complaints. we have also asked people in the public, if they have any information that we are missing, to please come forward. supervisor mirkarimi: is it or is it not true that the pipeline in san bruno -- and the question was relevant. before you got here we were asking about the ratings of any pipelines or areas that warrant some level of attention. was it determined that that pipeline was slated for in need of high risk repairs, but then those repairs were delayed? >> the section we are referencing is glenview. there was no recommendation or a

but on of the lawsuits is from a pg&e stockholder who lives in new jersey saying pg&e's management teamdoing its job and should return parts of their salaries. pg&e wants all lawsuits to be heard by one judge instead of separately. the company formally requested that consolidation from the state judicial council and a response from that council is expected within 60 days. and, of course, we will continue to watch the progress here, those two more lawsuits filed today. juliette? >> all right. anne makovec in san bruno, thank you. >>> 6:33. this morning, no legal challenge will be filed against the mayoral results in oakland. jean quan is the official winner. she jumped ahead of don perata after ranked choice voting was taken into account. perata said he will not contest the outcome. >>> and a big statewide race still undecided according to the latest numbers from the secretary of state's website. san francisco district attorney kamala harris trails her los angeles counter part steel cooley by fewer than 20,000 votes, steve cooley. there are still at least one million ballots to be counte

pg&e eventually adjust her bill by $177. >> wwanted to obviously, as we've done with thisustomer.e did mak an error. >> this is one of man apologies pg&e has issued of late. >> when some customers ca with us questns we weren't as responsive as we should have been. that is unacceptable. >> so we have reached out and apologiz to them. >> we certainly want to apologize to the customer. >> a doctor is a business professor at golden gate university. pg&e gets good marks for offering a apology. >> there is something loveable about an apolo. >> but apologies only go so far and compan needs to get its act together. >> if the company makes the same mistake over and over again, ultimately they are insincere. >> it didn't put an end to her problems. it was the issue of the past due reminder notice that threatened to cut off her power iit was not paid. that threat was lifted but she also wanted a full explanation of how her refund was determined. she says months went by and no one would give her that explanation. >> i said okay, i'm going to send a letter to michael finney. >> we got her a fu

. >> 7 on your side, a san jose's woman power struggle after pg&e asks her to pay for their mistakes.o life changing technology for patients suffering from epilepsy. >> we need to work together to make a better life. >> san mateo county jail version of the iron chef competition. recipe they haveed for a shot at success. >>> an apology to pg&e to a condo owner whose power was nearly turned off by the utility. michael finney has the story. >> obviously we apologize to the customer. >> it's been a long ordeal for janice of san jose. >> i'm just tired. i'm just tired. >> she first noticed the problem when she received this bill back in january for 255, that is nearly three times more than the previous month. >> so when i saw that. >> she made several calls to pg&e before getting an explanation. they than h underbilled her the prior month and added it to next month's bill. >> it's too much. this bill is not correct. >> she was right. by putting both bills on to one month, utility put her into a higher paying tier. pg&e eventually adjusted her bill by $177. >> we wanted to obviously, as we'

who would asked pg&e permission? would it be sfpuc? >> i know that we have had discussions with them, but i did not know the answer to that. commissioner mirkarimi: what did they say to you? >> they don't have a definitive answer. commissioner mirkarimi: let me come back around. is miss hale circling the wagons on this? >> they have been meeting with pg&e regarding such projects, trying to fill them out about it. i don't know about the specifics. in terms of working with pg&e at trying to allow us to solve these things, i think it is something they will have to work out. >> one issue is the pilot program because we would just be testing the technology to see how it works. the long-term issue of how you would rule out a substantial part in san francisco proper, we don't own any of the distribution infrastructure and it would require working things out. given the challenges, i suspect it would be a challenge. one of the big issues is the meter in in terms of keeping track of how much energy is coming out of the panel. commissioner mirkar

pg&e says they are safer but some worry it will affect their health. pg&e says, we are asking if there is a way to find a compromise solution that the customers can live with and we can live w the ceo says pg&e will make this information public in the coming months. >>> anker tire apartment building is unlivable tonight after fire tore through it early today. the fire broke out just after 3:00 this morning in san mateo along north bayshore boulevard. when firefighters got there they saw fire and smoke shooting from the second floor. they helped everyone get out safely and got the fire out within half hour but no one was injured. 18 people are displaced. damage is estimated at $750,000. the causing of the fire is not yet known. >>> they never had a chance to say good-bye, but prisoners of war who went missing in action are not forgotten that's a message for their loved ones in the bay area today. many are still searching for answers. anne makovec shows us how the military is helping them cope. >> very hopeful. >> reporter: in this envelope, a letter fro

one of the lawsuits is actually from a pg&e stockholder who lives in new jersey, saying that pg&e's management doing its job and should return parts of their salaries. pg&e wants all of these lawsuits to be heard by one judge instead of separately. and the company formally requested that from the state judicial council. a response is expected within 60 days. and that could be interesting because if the judicial council does decide that this could all be heard by one judge, this case could be heard elsewhere outside of san mateo county. juliette. >> all right, anne makovec in san bruno. anne, thank you. >>> and today we're expecting to get the results of air samples taken after wednesday's flare-up at the sorrow refinery near martinez. air quality officials want to find out whether the flares violated local air quality rules. the flare-ups sent plumas of smoke into the air and led to a -- plumes of smoke into the air and led to a "shelter in place" order. >> 5:32. more information is coming out now about the man who chp says shut down yesterday's morning commute on the upper deck of the bay bri

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pg&e insists the devices are safe but this week the ceo of pg&e says the company is looking for a solution. though he did not elaborate on what that might be. >> pg and he may face up to $16 million in fines in connection with a deadly explosion two years ago near sacramento. the public utilities commission yesterday said it will investigate whether pg&e broke any laws in the rancho cordova blast. the explosion killed a 72-year- old man and injured five others. federal and state investigations completed earlier this year pound pg&e workers installed the wrong type of pipe in the victim's home in 2006. also determined a goes leak caused that explosion. >>> if the weather gets cold enough, pg&e says it may have to raise the pressure in two natural gas lines in sanbruno. the pipelines run alongside the one that exploded in september killing eight people and destroying 35 homes. the utility lowered the pressure 20 percent after the blast. while no cause has been determined, investigators have found evidence of a pressure surge shortly before the rupture. pg&e is assuring the customers it will

what pg &e is considering in san bruno now that the weather is getting colder. that's because a chemical found in fireworks, matches and rocket ntaminating it. >>> people are being told don't drink the water because a chemical found in fireworks matches and rocket fuel is contaminating it. several restaurants in barstone are closed and people are warned not to drink tap water for now. water samples showed high levels of the drug which can affect hormones and prenatal growth. there is a state of emergency declared in san bernardino county. >> we don't know for how long this is going to be. we have the little kids and family that is going to need it. >> people in barstow are told not to boil the water because that does not reduce the chemical level. the source of the contamination is being investigated. >>> well, as it gets colder outside, pg&e is feeling the heat with more people turning on their heaters, the utility is thinking of ways to keep up with a growing demand for natural gas. there is fear of another pipeline disaster. >> reporter: cooler weather an inc

. >> and pg&e is facing yet another public relations disaster over its smart meters. i'm theresa garcia live in san jose. what one executive did that has critics calling them dishonest. >> here's a live look downtown san francisco. financial district. it is chilly outside tracking frost possibilities in the north bay this morning and rain for the rest of us this afternoon and evening. >> and it's looking quiet right now at the bay bridge toll plaza. also just cleared an accident. moved everything to the side so everything open. >> good morning, everyone. i'm jenelle wang. it's 5:00 this tuesday. i'm kristen sze. police wondering why a suspect killed. they have not found a weapon relating to the suspect. terry? >> the official and brief statement from oakland police says no weapons have been found. the investigation is underway. a lot more to the story than that though. take a look at the scene of the shooting. this is trask avenue not far from the 5800 block of bancroft. this is where the man was shot. it all began just a couple blocks away at a domestic violence repo