phil lebeau, thanks. >>> about the overbooking and united's handling of it, we're joined by form continental ceo. gordon, always great to see you. i'm sitting with my friend steve liesman who asked an obvious question, why didn't the people at the gate just keep raising the price that they were willing to offer to customers there to voluntarily get off the flight? do they have the authority to do that? >> no, tyler, actually the government prescribes the amount. i think it's between $800 and $1,300 depending on the fare and distance. i think they west to the $800 where you can be unvoluntarily removed and paid $800, that you're accommodated according to the law. what happened here is really unfortunate. but with the millions and millions of people that the men and women of the airport and on the airplanes deal with every day, it's not unusual. but i know from personal experience that kicking and screaming and yelling doesn't work well with t and so there's another way to handle this. >> that was sort of my question here. you know, united seems to be taking all of the heat here, and obviously as you poin