. >> i spoke to a guy name phil katz, couldn't get any care because he wife had a preexisting condition. he was frustrated because it did take a few weeks to navigate the website, but at the end of the day they have reduced their monthly bill by $800, reduced the deductible by $2,000, and i think once the website is working, we're going to be hearing more an more about those kinds of benefits. >> so let me ask you, though, you have the scale of disaster of the website. there's a marriage penalty buried in there, going up to $10,000 a couple. you had a lot of paces where they're literally cuttin off specialty hospitals because of the way they're controlling costs is just cutting off care. isn't obama care going to have to be fairly dramatically modified for it to work? >> i think it's going to have to get better and better. i've heard the president say he's more than willing to sit down with democrats and republicans alike. that being said, there's a lot that's promising. we have this sort of collective amnesia about how bad the situation was before this all got started. for example, in