my name's phil wong. and i just want to point out the photos that gina had captured of our apartment, it's actually the wrong windows, so i just wanted to point that out? >> so i really want to say that i feel like we've been having similar conversations for the past two years where gina has been giving the commissioners and us, the neighbors, the run around where she's promised to uphold the conditions but failed in countless accounts. she's rather focusing her energy and attacking us instead and continuing to operate as usual. i'm looking to the commissioner for further ways to alter her operating permit until gina starts complying. >> thank you. any other public comment? seeing none, public comment is closed. gina, if you don't mind, and i want to stay focused on this. so we do have a lot of recommendations that our staff has given us, and i just wanted to -- before we talk about the solutions that you -- >> i also just want to state that in the -- there were three things -- first of all, tony's inform